Milind Roy

Responsible for helping devise and execute the product strategy & roadmap for user onboarding, gamification & safe gameplay to drive product led growth and ensure 100% compliant products for the RMG(Real Money Gaming) industry

User Onboarding:

• Improved user activation rates across various markets in KYC, FTDs, by introducing gamified features like Profile completion & contextual nudges
• Improved real Registration conversion rate by 20% using A/B testing variants of onboarding pages focused on showcasing user value proposition
• Increased engagement rates by approx. 15% QoQ by introducing a F2P(free to play) HT quiz game for sports persona
• Helped devise a virtual coin economy aimed at improving user activation & engagement rates through gaming complementing key activation journeys
• Improved user activation & engagement rates by introducing personalized sporting event recommendations as ads based on user sports preferences, gameplay history, trends, etc.
• Introduced user dashboards providing various gameplay, transactional and P&L insights

Compliance & Safe Gaming:

• End to end execution of the industry leading ARC program driving customer protection using AI modelling which has received multiple accolades
• Implemented a product led growth strategy for safe gameplay by introducing free to use safety tools, FAQs, tutorials to drive awareness & activation
• Introduced a real-time safety feature to prevent users from inflicting self-harm by capturing their harmful traits and targeting action in real-time

Responsible for helping envision & launch a 0-1 SaaS product & supporting delivery of custom reporting solutions for a Fortune 500 client.

Power BI Export to PPT

Worked with a 6 member product team to launch a product MVP within 6 months by identifying market gaps & prioritizing key features in product roadmap.

• Reduced average TAT for export scheduling threefold by proposing a feature enabling users to bookmark high usage reports
• Defined the Go-To-Market strategy enabling 50% overall increase in new business & enterprise customer acquisitions

Microsoft Custom solutions

Responsible for sustaining, enhancing and developing a portfolio of visual tools supporting Power BI in the Apps Marketplace and involved in the creation of a text analytics solution

• Formulated product KPIs & OKRs for tracking on a daily/weekly basis.
• Generated revenue by USD 0.4 million by engineering a text analytics solution for support which reduced customer churns

Developed a simulation model enabling Supply Chain planning, inventory & transportation management for FMCG clients

• Recommended a reinforcement learning solution enabling reduced cycle time & enhanced ll rates for high value clients
• Created use cases for ML applications entailing ERP across industry verticals leveraging predictive & prescriptive analytics

Involved in end-to-end development & delivery of software products with cross-functional teams using Agile methodologies leading a team of 5 members

• Developed a data warehousing solution for Incentive Compensation Management used by Microsoft Ltd
• Spearheaded an automated testing framework for full stack solution enabling data sanity & savings of USD 1 million