Nikhar Garg
Delhi
Summary
Results-driven Product Manager with 7+ years in B2B and B2C digital product delivery. Expertise in product strategy, PRD creation, backlog management, and Agile execution. Drives feature adoption and enhances user experience through cross-functional collaboration, with knowledge in Tableau, Metabase, and API integrations for data analysis.
Overview
9
9
years of professional experience
2
2
Certifications
Work History
Product Manager
Love Bonito
Singapore
10.2025 - Current
- Defined and prioritised product roadmap, aligning digital initiatives with business goals driving 15% increase in feature adoption..
- Led Agile/Scrum teams as Product Owner/Manager to deliver 10+ consumer-facing features from start to finish.
- Collaborated with engineering, design, and business stakeholders to launch and optimise digital products.
- Leveraged analytics to improve user experience and product performance increasing CTR by 20%.
- Applied market and consumer insights to deliver user-centric features for modern Asian women boosting engagement by 18%.
Associate Product Manager
Reliance JIO
Gurgaon
12.2022 - 07.2025
- Defined product strategy, managed roadmap & backlog, and led Agile delivery of consumer features.
- Optimized purchase journeys, boosting conversions by 12%.
- Implemented personalization and analytics, raising engagement & CTR by 28%.
- Automated support via chatbots, reducing tickets by 25%..
- Partnered with marketing on campaigns, improving sales & notification engagement by 10%.
Lead Disputes analyst
American Express
Gurgaon
07.2019 - 11.2022
- • Monitored and investigated chargebacks, disputes, and credit card transactions to detect suspicious or potentially fraudulent activity across domestic and international markets, enhancing fraud detection efforts.
- • Investigated high-risk transactions, gather evidence, validate purchases and determine appropriate actions.
- • Managed end-to-end dispute resolution lifecycle, including investigation, response, and resolution, ensuring compliance with policies and regulatory guidelines.
- • Communicated patterns and trends to leadership and cross-functional teams, recommending prevention strategies and process improvements.
- • Conducted due diligence and risk evaluations, maintaining precise documentation of fraud cases and disputes to ensure adherence to compliance requirements.
Associate Analyst
Ernst & Young
Gurgaon
12.2017 - 06.2019
- Conducted compliance checks, researched, and reconciled data for audit and non-audit teams, ensuring adherence to regulatory standards.
- Prepared reports and maintained audit-quality documentation, providing guidance on Independence policies to support compliance efforts.
- Collaborated with global teams and stakeholders to resolve issues, ensuring timely delivery and adherence to service level agreements.
Business Consultant
CIBC
Gurgaon
05.2017 - 07.2017
- Led international lead generation and primary research to identify opportunities for greenfield investment projects.
- Facilitated business meetings between company leadership and external stakeholders to align on project goals.
- Prepared briefing notes and documented discussions to ensure clarity and continuity in client engagements.
Education
MBA - Marketing
JIMS, Delhi
Delhi01-2018
BCA - Computer Science
VIPS (GGSIP University)
Delhi01-2016
Skills
- Feature prioritization and backlog management
- Product lifecycle development
- PRD and roadmap creation
- Agile methodology and sprint grooming
- Stakeholder management and cross-functional collaboration
- Market research and wireframing
- Project management tools: JIRA, Trello, Asana, Slack, Azure
- Tableau and basic SQL skills
- API integration fundamentals
Certification
Product Management Basics (2025) – Certified in product lifecycle management from ideation to launch & iteration – By PENDO
Timeline
Product Manager
Love Bonito
10.2025 - Current
Associate Product Manager
Reliance JIO
12.2022 - 07.2025
Lead Disputes analyst
American Express
07.2019 - 11.2022
Associate Analyst
Ernst & Young
12.2017 - 06.2019
Business Consultant
CIBC
05.2017 - 07.2017
MBA - Marketing
JIMS, Delhi
BCA - Computer Science
VIPS (GGSIP University)