Milka Bharsakal
Human Resources
Mumbai,MH
Summary
Dynamic and empathetic Employee Relations Team Leader with over 17 years of experience guiding HR strategies, resolving complex workplace issues, and fostering inclusive organizational cultures. Proven expertise in conflict resolution, policy development, and coaching leaders to drive employee engagement, retention, and business success.
Overview
18
18
years of professional experience
2004
2004
years of post-secondary education
Work History
Team Leader – Human Resources Business Partnership
Credence Resource Management
11.2017 - Current
- Leading a team of ER specialists, ensuring timely and compliant resolution of all employee relations cases.
- Advised senior leadership on sensitive issues, reducing legal risks and improving retention.
- Oversaw workplace investigations in coordination with legal counsel.
- Developed training programs on workplace behaviour and conflict resolution.
- Created ER metrics dashboard to provide proactive insights for HR strategy.
- Partnered with stakeholders on organizational design, talent management, and people strategy.
- Supported HR and business alignment through actionable workforce plans.
- Directed talent acquisition and succession planning to build strong leadership pipelines.
- Implemented change management practices during key transitions.
- Led employee engagement efforts and advocated for a positive, inclusive workplace culture.
- Monitored attrition and provided strategic recommendations based on HR data trends.
- Designed hiring forecasts and reporting tools for performance and attrition analysis.
- Partnered cross-functionally to align resource planning with HR strategy.
- Contributed to budgeting and forecasting related to workforce needs.
- POSH Committee Member: Actively contributed to the formation and implementation of anti-sexual harassment policies in compliance with the POSH Act, 2013.
- Participated in internal complaints committee (ICC) meetings to address and resolve workplace harassment grievances.
- Led employee awareness programs and training sessions to educate staff on respectful conduct and reporting mechanisms.
- Collaborated with HR leadership to ensure organizational compliance with legal obligations and foster a safe, inclusive workplace culture.
- Played a vital role in resolving complaints with sensitivity and confidentiality, ensuring adherence to legal standards.
Lead Advisor
Tech Mahindra Business Services
02.2007 - 11.2017
- Handled attrition management with strong retention practices.
- Ensured SLA compliance and contributed to continuous quality improvements.
- Managed performance development plans for mid and bottom performers.
- Reduced absenteeism through shrinkage management strategies.
- Utilized data analytics to identify risk areas and performance bottlenecks.
- Interfaced with clients to align operational goals with service excellence.
Education
B.Com -
BYK College of Commerce
Nasik, MaharashtraHigher Secondary Education - undefined
Nirmala Convent High School
Skills
Employee Relations & Conflict Resolution
Talent Acquisition & Workforce Planning
HR Strategy & Business Alignment
Performance & Change Management
Workplace Investigations & Compliance
Disclaimer
I hereby declare that the above information is true to the best of my knowledge. Given an opportunity, I will dedicate myself fully to the responsibilities entrusted to me.
Timeline
Team Leader – Human Resources Business Partnership
Credence Resource Management
11.2017 - Current
Lead Advisor
Tech Mahindra Business Services
02.2007 - 11.2017
Higher Secondary Education - undefined
Nirmala Convent High School
B.Com -
BYK College of Commerce