Millo Rinio
Assistant Manager SPA And Wellness
New Chandigarh
Summary
Dynamic Assistant Manager with a proven track record at The Oberoi Sukhvilas Resort and Spa, excelling in customer service and team leadership. Enhanced guest satisfaction through effective staff training and operational improvements, achieving a notable reduction in wait times. Skilled in cost control and fostering a collaborative work environment.part of of preopening team at Oberoi sulhvilas. First Manager to launch Asmi by Oberoithe new wellness brand at the Oberoi Sukhvilas.
Overview
12
12
years of professional experience
Work History
Assistant Manager Spa and Wellness
The Oberoi Sukhvilas Resort and Spa
06.2024 - Current
- Assisted in managing daily operations, ensuring high service standards and guest satisfaction.
- Coordinated training programs for staff, enhancing team performance and service delivery.
- Implemented operational improvements to streamline processes and reduce wait times.
- Supported budgeting activities by analyzing operational expenses and identifying cost-saving opportunities.
- Monitored inventory levels, ensuring adequate supplies for seamless resort operations.
- Evaluated guest feedback to inform service enhancements and resolve issues proactively.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
Assistant Manager
The Oberoi Wildflower Hall Shimla
08.2023 - 05.2024
- Assisted in daily operations to enhance guest satisfaction and service efficiency.
- Coordinated with department heads to streamline communication and workflow processes.
- Implemented training programs for staff to improve service quality and operational standards.
- Monitored inventory levels and collaborated on procurement strategies for optimal resource management.
Spa Supervisor
The Oberoi Wildflower Hall
02.2022 - 08.2023
- Supervised daily operations of spa services, ensuring high-quality guest experiences.
- Coordinated staff schedules to optimize service delivery and coverage during peak hours.
- Trained and mentored new staff on spa protocols, enhancing team performance and service standards.
- Implemented inventory management practices, reducing supply shortages and maintaining optimal stock levels.
Senior Spa Therapist
The Oberoi Sukhvilas Resort And Spa
08.2017 - 11.2021
- Delivered customized spa treatments to enhance guest relaxation and well-being.
- Conducted thorough consultations to assess client needs and preferences.
- Mentored junior therapists, providing guidance on techniques and best practices.
- Implemented new treatment protocols, improving service quality and guest satisfaction.
Spa Therapist
The Oberoi Amarvials Agra
01.2014 - 07.2017
- Delivered therapeutic treatments, including massages and facials, enhancing client relaxation and wellness.
- Assisted in maintaining cleanliness and organization of treatment rooms and equipment for optimal service delivery.
- Adapted techniques to meet individual client needs, ensuring personalized spa experiences.
- Collaborated with team members to implement new spa protocols, improving overall service efficiency.
Education
IIWS -
International Institute of Wellness Studies
Greater Noida11-2013
Skills
Customer service
Team leadership
Decision-making
Problem-solving
Team motivation
Staff training and development
Staff management
Staff development
Orientation and training
Cost control
Adaptability and flexibility
Staff training
Timeline
Assistant Manager Spa and Wellness
The Oberoi Sukhvilas Resort and Spa
06.2024 - Current
Assistant Manager
The Oberoi Wildflower Hall Shimla
08.2023 - 05.2024
Spa Supervisor
The Oberoi Wildflower Hall
02.2022 - 08.2023
Senior Spa Therapist
The Oberoi Sukhvilas Resort And Spa
08.2017 - 11.2021
Spa Therapist
The Oberoi Amarvials Agra
01.2014 - 07.2017
IIWS -
International Institute of Wellness Studies