Rahul Raushan
Bengaluru
Summary
Brings 12+ years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Spa & Wellness Manager
Doubletree By Hilton
Bangalore Airport
04.2026 - Current
- Developed and implemented wellness programs to enhance guest satisfaction and employee engagement.
- Coordinated health and fitness initiatives, promoting a culture of well-being across the organization.
- Collaborated with management to align wellness strategies with overall hotel objectives and guest experiences.
- Monitored trends in health and wellness to innovate offerings that meet evolving guest needs.
- Trained staff on wellness protocols, fostering a knowledgeable team dedicated to guest care.
Spa Manager
Merakki Wellness Park inn By Radisson
Bengaluru, India
11.2024 - 12.2025
- Lead and manage the day-to-day operations of the spa, ensuring a seamless and exceptional guest experience.
- Oversee spa staff, including therapists, receptionists, and attendants, fostering a positive and collaborative work environment.
- Leverage digital platforms and social media to enhance the spa’s online presence and attract new clientele.
- Coordinate spa events and promotions, collaborating with other departments for seamless execution.
Spa Manager
Iyasa Spa Rosetta By Ferns
Karnataka
03.2023 - 09.2024
- Outlet sales target shift-wise Room post details, card and cash/UPI handling Report
- Managing Therapist duty roaster & week-offs and more as per Operation Manager instruction
- Resort Guest Booking, Spa Treatment and details managing, Sales Report, closing Report.
Customer Service Sales Assistant
Qatar Airways Qatar Duty Free
Doha, Qatar
02.2022 - 12.2022
- Worked with Harrods, Samsonite, Tumi, Pulse Electronics, SN-1000, Bazaar
- Assisted Customers with varying questions using product knowledge and service expertise.
- Maintaining stocks & store the merchandise products, proper display as per guidelines and focus on 5
- Customer service.
- Our Guests are more valuable and I always maintain these 3 important qualities - Professionalism, patience, and a “people-first” attitude.
Senior Customer Service Executive
Go First Airlines Ltd.
Bengaluru, India
03.2017 - 08.2021
- Ground Operations (Dom-Int Departure & Arrival)
- Handling check-in counters, Airlines Reservation, Boarding Gates, Arrival-Responsibilities.
- PSF (Departure Flights), DBR, PIR Reports, Physical check for unstricked check-in
Duty Manager
O2 Spa
Bengaluru Airport, India
01.2014 - 01.2017
- Outlet sales target shift wise, Employees AEP Pass section
- Managing Therapist duty roaster & week offs and more as per Operation Manager instruction
Customer Service Assistant
Kenko Spa
Delhi International Airport, India
09.2012 - 11.2013
- Customer Service Assistant (International Departure)
- Contract over with GMR Group
Education
Bachelor of Arts - History & Honors
SNS College, Bihar University
Patna, India01.2013
Higher Secondary - GED - Science
Mukherjee Seminary
01.2006
Skills
- Customer Relations
- Goal Oriented & Customer Focus
- Accurate Money Handling
- People First Attitude
- 5 Star Excellence Customer Service
- Point of sale system/Upselling
Certification
- One year Diploma in Aviation, Hospitality & Travel-Tourism, from Flying cats
- Certificate in Methodology of Beauty & Grooming from Global School of Beauty (Keune Academy, Part of Flying Cats Institute)
- Diploma in “International Airlines & Travel Management” (I.A.T.A & U.F.T.A.A) from Bihar Aviation Training & Services Ltd, Patna
LANGUAGES
English : Fluent
Hindi : Fluent
Timeline
Spa & Wellness Manager
Doubletree By Hilton
04.2026 - Current
Spa Manager
Merakki Wellness Park inn By Radisson
11.2024 - 12.2025
Spa Manager
Iyasa Spa Rosetta By Ferns
03.2023 - 09.2024
Customer Service Sales Assistant
Qatar Airways Qatar Duty Free
02.2022 - 12.2022
Senior Customer Service Executive
Go First Airlines Ltd.
03.2017 - 08.2021
Duty Manager
O2 Spa
01.2014 - 01.2017
Customer Service Assistant
Kenko Spa
09.2012 - 11.2013
Higher Secondary - GED - Science
Mukherjee Seminary
Bachelor of Arts - History & Honors
SNS College, Bihar University