Rahul Raushan
Bengaluru
Summary
Brings 12+ years of customer service experience within dynamic, fast-paced industry environments. Excellent interpersonal skills aiding positive professional relationships for recurring business and guaranteed customer satisfaction. Motivated to improve service to achieve overall company success.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Spa & Wellness Manager
Doubletree By Hilton
Bangalore Airport
04.2026 - Current
- Developed and implemented wellness programs to enhance guest satisfaction and employee engagement.
- Coordinated health and fitness initiatives, promoting a culture of well-being across the organization.
- Collaborated with management to align wellness strategies with overall hotel objectives and guest experiences.
- Monitored trends in health and wellness to innovate offerings that meet evolving guest needs.
- Trained staff on wellness protocols, fostering a knowledgeable team dedicated to guest care.
Spa Manager
Merakki Wellness Park inn By Radisson
Bengaluru, India
11.2024 - 12.2025
- Lead and manage the day-to-day operations of the spa, ensuring a seamless and exceptional guest experience.
- Oversee spa staff, including therapists, receptionists, and attendants, fostering a positive and collaborative work environment.
- Leverage digital platforms and social media to enhance the spa’s online presence and attract new clientele.
- Coordinate spa events and promotions, collaborating with other departments for seamless execution.
Spa Manager
Iyasa Spa Rosetta By Ferns
Karnataka
03.2023 - 09.2024
- Outlet sales target shift-wise Room post details, card and cash/UPI handling Report
- Managing Therapist duty roaster & week-offs and more as per Operation Manager instruction
- Resort Guest Booking, Spa Treatment and details managing, Sales Report, closing Report.
Customer Service Sales Assistant
Qatar Airways Qatar Duty Free
Doha, Qatar
02.2022 - 12.2022
- Worked with Harrods, Samsonite, Tumi, Pulse Electronics, SN-1000, Bazaar
- Assisted Customers with varying questions using product knowledge and service expertise.
- Maintaining stocks & store the merchandise products, proper display as per guidelines and focus on 5
- Customer service.
- Our Guests are more valuable and I always maintain these 3 important qualities - Professionalism, patience, and a “people-first” attitude.
Senior Customer Service Executive
Go First Airlines Ltd.
Bengaluru, India
03.2017 - 08.2021
- Ground Operations (Dom-Int Departure & Arrival)
- Handling check-in counters, Airlines Reservation, Boarding Gates, Arrival-Responsibilities.
- PSF (Departure Flights), DBR, PIR Reports, Physical check for unstricked check-in
Duty Manager
O2 Spa
Bengaluru Airport, India
01.2014 - 01.2017
- Outlet sales target shift wise, Employees AEP Pass section
- Managing Therapist duty roaster & week offs and more as per Operation Manager instruction
Customer Service Assistant
Kenko Spa
Delhi International Airport, India
09.2012 - 11.2013
- Customer Service Assistant (International Departure)
- Contract over with GMR Group
Education
Bachelor of Arts - History & Honors
SNS College, Bihar University
Patna, India01.2013
Higher Secondary - GED - Science
Mukherjee Seminary
01.2006
Skills
- Customer Relations
- Goal Oriented & Customer Focus
- Accurate Money Handling
- People First Attitude
- 5 Star Excellence Customer Service
- Point of sale system/Upselling
Certification
- One year Diploma in Aviation, Hospitality & Travel-Tourism, from Flying cats
- Certificate in Methodology of Beauty & Grooming from Global School of Beauty (Keune Academy, Part of Flying Cats Institute)
- Diploma in “International Airlines & Travel Management” (I.A.T.A & U.F.T.A.A) from Bihar Aviation Training & Services Ltd, Patna
LANGUAGES
English : Fluent
Hindi : Fluent
Timeline
Spa & Wellness Manager
Doubletree By Hilton
04.2026 - Current
Spa Manager
Merakki Wellness Park inn By Radisson
11.2024 - 12.2025
Spa Manager
Iyasa Spa Rosetta By Ferns
03.2023 - 09.2024
Customer Service Sales Assistant
Qatar Airways Qatar Duty Free
02.2022 - 12.2022
Senior Customer Service Executive
Go First Airlines Ltd.
03.2017 - 08.2021
Duty Manager
O2 Spa
01.2014 - 01.2017
Customer Service Assistant
Kenko Spa
09.2012 - 11.2013
Higher Secondary - GED - Science
Mukherjee Seminary
Bachelor of Arts - History & Honors
SNS College, Bihar University