Hi, I’m
Pritam Adhikary
Wellness & Spa Manager
Hooghly
Summary
Results-driven Spa & Wellness Manager with 10+ years of experience in luxury hospitality, combining a strong foundation as a Spa Therapist with proven expertise in spa operations, team leadership, and guest experience management. Skilled in managing daily operations, training and mentoring therapists, developing wellness programs, driving revenue growth, and maintaining exceptional service standards. Passionate about delivering holistic wellness experiences while achieving operational excellence and business objectives.
Overview
3
Languages
15
years of professional experience
Work History
Rivaah Resort
Spa & Wellness Manager
04.2026 - Current
Job overview
- Working at Rivaah Resort as a Spa and Wellness Manager.
- Managed daily operations of wellness facilities, ensuring adherence to industry standards and quality control.
- Trained and mentored staff on best practices in wellness services, promoting team development and performance improvement.
- Evaluated guest feedback to refine program offerings, improving overall satisfaction scores significantly.
- Established partnerships with local health professionals to expand service offerings and enhance community engagement.
- Oversaw budget management for wellness initiatives, optimizing resource allocation for maximum impact.
- Met or exceeded monthly revenue and training goals.
Core & Pure
Wellness Manager
04.2025 - 04.2026
Job overview
- Worked in Core & Pure at Radisson Khajuraho, Madhya Pradesh.
- Developed wellness programs enhancing employee engagement and productivity.
- Analyzed employee feedback to continuously improve wellness offerings and services.
- Helped clients set and achieve health and wellness goals.
- Met or exceeded monthly revenue and training goals.
Neemrana Hotels Pvt Ltd
Senior Spa Therapist
01.2023 - 09.2025
Job overview
- Worked at Neemrana Hotels Pvt. Ltd. in Rajasthan for a period of 2 years and 3 months as a senior therapist.
- Developed and implemented tailored therapeutic programs for diverse clientele to enhance mental and emotional well-being.
- Mentored junior therapists, providing guidance on best practices and professional development opportunities.
- Worked with interdisciplinary treatment team to develop treatment plans.
- Trained staff on product knowledge and treatment techniques, enhancing overall team performance.
GOWPS Wellness
Spa Supervisor
07.2022 - 01.2023
Job overview
- Worked in GOWPS Wellness in Denzong Residency, Sikkim, for a period of 1 year as a Supervisor.
- Supervised daily spa operations, ensuring high standards of customer service and facility cleanliness.
- Trained and mentored staff in spa protocols, enhancing team performance and service delivery.
- Developed and implemented scheduling processes, optimizing therapist availability and client appointments.
- Generated reports to track spa performance and make recommendations for improvement.
- Trained and supervised spa staff on best practices, sales techniques and customer service.
- Led spa tours for new members to familiarize guests with services provided.
- Recorded product sales into spa's weekly income report.
- Oversaw daily spa operations, addressing any issues promptly to maintain high-quality service standards.
TUTC
Senior therapist
11.2021 - 01.2022
Job overview
- Worked in TUTC in Aalia Jungle for a period of 6 months as a senior therapist.
- Delivered personalized spa treatments, enhancing client satisfaction and loyalty.
- Mentored junior therapists, fostering skill development and improving service quality.
Kimera Wellness Spa salon
Senior Spa therapist
09.2020 - 03.2021
Job overview
- Worked in Kimera Wellness Spa salon in Mangalore a pried of 6 months as senior Spa therapist
- Provided personalized therapeutic treatments tailored to individual client needs and preferences.
- Mentored junior therapists, enhancing skills and ensuring high standards of service delivery.
WelcomHaritage Khimsar Fort Hotel & Dunes (ITC)
Senior Spa Therapist & Guest co-dinator
04.2018 - 07.2019
Job overview
- Worked at WelcomHeritage Khimsar Fort Hotel & Dunes (ITC) for a period of 1 year as a Senior Spa Therapist and Guest Coordinator.
- Led training sessions for junior therapists, improving service quality and team efficiency.
- Delivered personalized spa treatments, enhancing guest satisfaction and wellness experiences.
- Welcomed clients arriving for appointments.
- Fostered friendly, warm, and exceptional customer experience.
- Resolved customer complaints and facilitated conflict resolutions.
Oriental Sense Spa
Senior Spa Therapist & Guest co-dinator
09.2016 - 02.2018
Job overview
- Worked in Oriental Sense Spa in Tijara Fort Palace for a period of 8 months, Hill-fort Kesroli Hotel for a period of 1 year, and Taragarh Fort Palace for 4 months as a Senior Spa Therapist and Guest Coordinator.
- Implemented new massage techniques, increasing client retention and loyalty.
- Maintained high standards of hygiene and safety protocols in spa environment.
- Enhanced client satisfaction by providing personalized spa treatments and therapies.
- Increased spa revenue by expanding the range of services offered and attracting new clientele.
Kimera Wellness Spa & Salon
Spa Therapist & Guest Co-dinator
07.2015 - 07.2016
Job overview
- Worked at Kimera Wellness Spa & Salon for a period of 1 year as a Spa Therapist and Guest Coordinator.
- Delivered personalized spa treatments, ensuring client satisfaction and comfort throughout sessions.
- Educated clients on wellness practices, enhancing their overall experience and promoting product usage.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Maintained a hygienic and relaxing spa environment, ensuring optimal wellness experiences for all guests.
The Four Fountain Spa
Spa Therapist
07.2011 - 07.2015
Job overview
- Worked in The Four Fountains Spa for a period of 4 years as a GHI (General Health Incharge).
- Delivered personalized spa treatments, enhancing client satisfaction and promoting relaxation.
- Assessed client needs to provide tailored therapy recommendations and improve overall wellness.
- Maintained cleanliness and organization of treatment rooms to ensure a serene environment.
- Educated clients on post-treatment care, fostering long-term relationship and repeat business.
- Delivered high-quality massages and body treatments, contributing to an overall positive guest experience.
Education
West Bengal State Council of Vocational Education & TrainingBagati Ram Gopal Ghosh Higher Secondary School
High School Diploma
04.2001
University Overview
- Final Grade: 93.2%
West Bengal Board of Secondary EducationBodra High School
Secondary (10th)
01.2007
University Overview
- Final Grade: 45%
Skills
Fundamental computer skills
First aid certification from Sun Academy
Spa therapy training
Team leadership
Customer service expertise
Analytical problem solving
Personalized fitness planning
Wellness advocacy
Emotional support
Effective work-life balance
Interests
Learn new things., Cook
Declaration
I do hereby declare that the above statement are true and correct to the best of knowledge and belief.
Timeline
Spa & Wellness Manager
Rivaah Resort
04.2026 - Current
Wellness Manager
Core & Pure
04.2025 - 04.2026
Senior Spa Therapist
Neemrana Hotels Pvt Ltd
01.2023 - 09.2025
Spa Supervisor
GOWPS Wellness
07.2022 - 01.2023
Senior therapist
TUTC
11.2021 - 01.2022
Senior Spa therapist
Kimera Wellness Spa salon
09.2020 - 03.2021
Senior Spa Therapist & Guest co-dinator
WelcomHaritage Khimsar Fort Hotel & Dunes (ITC)
04.2018 - 07.2019
Senior Spa Therapist & Guest co-dinator
Oriental Sense Spa
09.2016 - 02.2018
Spa Therapist & Guest Co-dinator
Kimera Wellness Spa & Salon
07.2015 - 07.2016
Spa Therapist
The Four Fountain Spa
07.2011 - 07.2015
West Bengal State Council of Vocational Education & Training
High School Diploma
04.2001
West Bengal Board of Secondary Education
Secondary (10th)