Sabre,Synxsis,Micros,Pos,Posist,Java
Milton Fernandes
Hotel General Manager
Karwar
Summary
Energetic Hotel Manager enthusiastic about delivering superior service to every guest. Successful at cutting costs without impacting quality of service and guest satisfaction. Intelligent management professional with exceptional knowledge of venues, tourist attractions, dining and entertainment offerings. Extensive background in hotel management positions for high-end resorts. Guest-oriented hotel manager offering more than 12 years of experience in hospitality and tourism industries. Self-starter providing valuable service to clients and tourists. Successful management background at reputable hotels and resorts.
Overview
9
9
years of professional experience
2
2
years of post-secondary education
4
4
Languages
Work History
Hotel General Manager
Travelodge By Wyndham
Rosetown
02.2022 - 12.2023
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Developed and implemented marketing strategies to promote hotel services.
- Prepared monthly resort audits for review.
- Increased customer service ratings through personable service.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Participated in financial activities such as setting room rates, establishing budgets and allocating funds to departments.
- Planned and executed marketing activities to improve property brand and increase revenue.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.
- Developed and implemented promotional strategies to increase occupancy.
- Implemented successful strategies to increase customer satisfaction.
- Analyzed financial performance of property and adjusted strategies or processes as needed to improve outcomes.
- Assisted with development and distribution of marketing materials for facility.
- Provided exceptional service and assistance to guests upon check-in.
Sales and Marketing Manager
Ramada By Wyndham
Moose Jaw
02.2021 - 01.2022
- Managed sales promotions and marketing strategies on major social media sites.
- Led crisis management team and provided quick turnaround
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 60% in sales.
- Gave benefit-oriented, polished presentations driving dramatic revenue growth across multiple sales channels.
- Instructed sales staff on cross-selling and up-selling techniques resulting in increased net sales revenue by 80% in sales.
- Analyzed sales and marketing data for improved strategies.
- Led crisis management team and provided quick turnaround solutions.
- Outlined marketing strategies and developed collateral in close collaboration with product management personnel.
- Created and expanded sales presentations to new and existing customers increasing net sales revenue by 80% in sales.
Events Manager
Wow Events
Karwar
09.2018 - 11.2020
- Managed administrative logistics of events planning, event booking, and event promotions.
- Solicited feedback from clients to assess event success and uncover opportunities for improvement.
- Attended bridal industry events to promote services and build relationships with prospective vendors.
- Selected and ordered refreshments, decor and event materials.
- Interviewed clients to understand event scopes of work and establish budgets.
- Coordinated florists, photographers, and musicians for events.
- Oversaw preparation and management of event budgets to deliver at or below projected costs.
- Delivered prompt payment for event vendors, venues, staff and transportation providers.
- Coordinated with sales and marketing teams to publicize and promote events.
Food and Beverage Team Leader
Sheraton By Marriott
Dubai
02.2017 - 05.2018
- Managed bar and wait staff and directed hiring program.
- Enacted progressive disciplinary measures for staff, managed work zones, and oversaw opening and closing duties.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
Restaurant Team Member
Boccini
Al Rai
10.2014 - 10.2016
- Trained new employees by demonstrating tasks and coaching during daily activities.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
- Cultivated warm relationships with regular customers.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
Education
Hotel Management - Food And Beverage
Gaurdian Angel Institute By IHMCT
Goa 03.2012 - 03.2014
Skills
Guest experiences
Marketing
Vendor interaction
Office and staff streamlining
Accomplishments
- Promoted the hotel as a wedding destination on social media and online ads which increased the number of such events by 30%.
- Acquainted guests with hotel amenities at check-in effectively decreasing the percentage of calls to the front desk.
- Handled all cash and credit cards for payment, resulting in zero errors.
- Contacted previous guests through email messages with information on events and happenings at the hotel, which led to a 70% upswing in business over a six-month period.
- Implemented a new process which cut wait times for checking in by 90%.
- Resolved product issue through consumer testing.
Software
Timeline
Hotel General Manager
Travelodge By Wyndham
02.2022 - 12.2023
Sales and Marketing Manager
Ramada By Wyndham
02.2021 - 01.2022
Events Manager
Wow Events
09.2018 - 11.2020
Food and Beverage Team Leader
Sheraton By Marriott
02.2017 - 05.2018
Restaurant Team Member
Boccini
10.2014 - 10.2016
Hotel Management - Food And Beverage
Gaurdian Angel Institute By IHMCT
03.2012 - 03.2014