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Training and Learning & Development professional with 9+ years of experience in airline operations, capability building, onboarding, and performance improvement. Skilled in conducting TNA, designing onboarding interventions, coaching teams, and supporting large-scale ramp-up initiatives in travel operations. Proven ability to improve PKT outcomes, strengthen team readiness, and align learning solutions with business goals.

Learning and Development Professional with extensive experience in designing, developing, and implementing innovative learning solutions. Proven track record in instructional design consultancy and delivering high-quality learning initiatives aligned with organizational development strategies. Strong facilitation skills and expertise in utilizing eLearning software to enhance learning experiences.
Equipped with strong problem-solving abilities, willingness to self educate, and second to none relationship building abilities. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organisational objectives with dedication and enthusiasm.

11 years of experience in Area of Cash Application, Accounts Receivables, Retail Audit, Customer Accounts Management, Vendor and Material Master Data, Quality Assurance, Issue Resolution and Customer service. Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Dedicated Business Process Analyst known for exceptional skills in customer relationship management and process mapping. Achievements include driving compliance and quality assurance initiatives that improved service delivery and risk management.

Minakshi Barua

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Senior Business Process Analyst

Senior Process Executive

Senior Analyst

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MBA -

B.COM -

12th -

10th -

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Senior Business Process Analyst

Senior Process Executive

Senior Analyst

Analyst

Associate

MBA -

B.COM -

12th -

10th -

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