Tathagata Banerjee

• Managed the end-to-end sales pipeline to support consistent business growth and achieve organisational objectives.
• Built and maintained strong client relationships through consultative selling and effective communication.
• Collaborated with internal teams to improve customer experience and service delivery.
• Developed strong stakeholder management, negotiation, and presentation skills within a target-driven environment.

(Channel Partner: Kotak Securities, Kotak Securities PCG & Kotak Mahindra Bank)

• Managed business development across banking channels while maintaining high standards of client relationship management.
• Identified customer needs and recommended suitable financial solutions through consultative interactions.
• Coordinated with cross-functional teams to ensure smooth policy servicing and customer satisfaction.
• Maintained an organised sales pipeline and consistently supported branch business objectives.
• Strengthened communication, relationship-building, and problem-solving capabilities in a highly competitive environment.

• Delivered classroom-based soft skills and employability training to prepare learners for corporate environments.
• Conducted Training Needs Analysis (TNA) in collaboration with departmental stakeholders to align learning initiatives with organisational goals.
• Evaluated training effectiveness through learner feedback, assessments, and performance tracking to improve programme quality.
• Maintained accurate training records, participant progress reports, and certification documentation.
• Coached learners in communication, interview skills, workplace behaviour, and career readiness.
• Created an engaging learning environment that improved learner participation and confidence.

• Maintained a well-groomed, professional appearance, meeting hotel brand values and consistently delivering positive first impressions.
• Delivered personalised guest experiences while consistently maintaining Marriott's global service standards.
• Coordinated with multiple departments to ensure seamless guest satisfaction and operational excellence.
• Handled complex guest requests efficiently during high-volume operations.
• Promoted hotel services through effective communication and customer engagement.
• Received appreciation for contributing to improved guest satisfaction scores.

• Conducted personality development, communication, and employability training programmes.
• Guided students in interview preparation, career planning, and workplace readiness.
• Coordinated placement activities and developed relationships with recruiters and industry partners.
• Managed classroom engagement while promoting an inclusive learning environment.
• Supported hospitality and event projects involving workforce coordination and operations management.