Summary
Overview
Work History
Education
Skills
Timeline
Generic
Minal Edwin Robinson

Minal Edwin Robinson

Salesforce Administrator
Jaipur

Summary

Salesforce Administrator with 7+ years of experience supporting enterprise CRM environments through process automation, clean data practices, and scalable configurations. Skilled in roles, profiles, security controls, dashboards, and Service Cloud support. Known for improving workflow efficiency and delivering reliable, user-focused solutions across sandbox and production environments.

Overview

8
8
years of professional experience

Work History

Salesforce Administrator

Cognizant
07.2021 - Current
  • Managed roles, profiles, permission sets, and validation rules in service cloud.
  • Built workflows, automation, email templates.
  • Created reports & dashboards.
  • Supported Service Cloud and resolved issues.
  • Customised objects, layouts & record types.
  • Cognizant Technology Solutions
  • (4 years)

Technical Support Analyst

Teleperformance
06.2018 - 06.2021
  • Provided CRM support & admin configuration.
  • Aided Service Cloud setup.
  • Supported data migration & user training.
  • Managed cases & technical issues.
  • Teleperformance India
  • (2 years, 8 months)

Education

12th CBSE - undefined

Ryan International School

10th CBSE - undefined

Ryan International School

B.Tech - Electronics & Communication

Arya Institute of Engineering & Technology
Jaipur
01.2018

Skills

Salesforce customization

Salesforce configuration

Report building

Workflow management

Process automation

Data migration

Problem-solving aptitude

Timeline

Salesforce Administrator

Cognizant
07.2021 - Current

Technical Support Analyst

Teleperformance
06.2018 - 06.2021

12th CBSE - undefined

Ryan International School

10th CBSE - undefined

Ryan International School

B.Tech - Electronics & Communication

Arya Institute of Engineering & Technology
Minal Edwin RobinsonSalesforce Administrator