Minal Jasper
Bengaluru,Karnataka
Overview
12
12
years of professional experience
Work History
Manager I
Amazon Development Center
Bengaluru, Karnataka
08.2015 - Current
- Lead a team of 27 full-time employees, providing coaching and mentorship.
- Ensure associates understand performance criteria and its impact.
- Execute daily staffing plans and manage schedules.
- Conduct work audits and provide coaching to improve performance.
- Identify trends and provide solutions through data interpretation.
- Optimize team productivity for better business interactions.
- Fix process gaps and drive improvements using JIRA.
- Act as a Servant Leader and POC for escalations.
- Participate in Kaizen activities and process improvements.
- Mentor new FTEs in the Amazon Mentoring Program.
- Work as a Hiring Manager with over 4 years of hiring experience.
Sr. Associate
Wipro Ltd
Kolkata, West Bengal
05.2013 - 09.2014
- Test, troubleshoot, analyze, and review products globally.
- Provide service and maintenance for HP printers.
- Resolve issues raised through tickets.
- Support Windows and Macintosh installation issues.
- Configure and test new software.
- Visit client sites for installation and troubleshooting.
- Conduct training sessions for new employees.
Education
B. Tech - Electronics and Communication Engineering
Biju Patnaik University of Technology
01.2012
Skills
- Agile Methodology
- DMAIC
- Stakeholder Management
- Certified Scrum Master
- Six Sigma
- JIRA
- Performance Management
- Scrum Methodology
- Leadership
- C (Programming Language)
- Java (Programming Language)
- SQL
- JSON
- Workflows
- AWS Dashboards
- Data Analysis
- Program Management
- Mentoring
- Business Efficiency
- Operational Excellence
- Operations Management
- Project Management
- Team Management
- Lean Processes
- Risk Analysis
- Risk Management
- Interviewing
- Interpersonal Skills
- Azure DevOps
Personal Information
- Date of Birth: 04/24/90
- Nationality: Indian
Timeline
Manager I
Amazon Development Center
08.2015 - Current
Sr. Associate
Wipro Ltd
05.2013 - 09.2014
B. Tech - Electronics and Communication Engineering
Biju Patnaik University of Technology
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