Minal Jasper
Scrum Master
Bengaluru,KA
Summary
Certified Scrum Master (CSM) and dynamic servant leader with a decade of experience at Amazon, dedicated to driving operational excellence through Agile principles, cross-functional collaboration, and data-driven decision-making. Expertise includes coaching teams, facilitating Scrum ceremonies, and proactively removing impediments to ensure the delivery of high-impact business outcomes. Proficient in utilizing tools such as JIRA and AWS dashboards to enhance visibility, optimize workflows, and boost team velocity. Committed to fostering a culture of continuous improvement and empowering teams to deliver exceptional value in fast-paced, technology-driven environments.
Overview
12
12
years of professional experience
3
3
Certificates
Work History
Manager (Scrum Master / Operations Lead)
Amazon Development Center
Bengaluru
08.2015 - 12.2025
- Serve as Scrum Master for multiple cross-functional teams, delivering operational and process improvement initiatives using Agile frameworks.
- Facilitate all Scrum ceremonies (daily stand-ups, sprint planning, retrospectives), and drive sprint execution aligned with business goals.
- Coach and mentor a team of 27 full-time employees, promoting self-organization, collaboration, and accountability through Agile principles.
- Implement continuous improvement initiatives via Kaizen; identify and resolve process gaps, reducing defects and ticket rework.
- Led BRES project for Brand Registry process implementation in collaboration with tech and business stakeholders, improving seller experience.
- Partner with Product and Tech teams to manage backlog prioritization, and translate business requirements into actionable stories.
- Spearheaded data-driven decision-making by leveraging dashboards and metrics to monitor performance, track sprint velocity, and enhance productivity.
- I mentored over 27 associates under Amazon’s Mentorship Program, developing talent and improving onboarding efficiency.
- Acted as an escalation point and servant leader, removing blockers, and ensuring smooth collaboration between teams and leadership.
- Collaborated on JIRA-based process improvements, integrating Lean practices that boosted delivery speed by 15% within the first year of Agile adoption.
- Managed hiring, training, and performance evaluations for the department, ensuring team alignment with organizational goals.
- Key Achievements:
- Improved team velocity by 15% post-Agile adoption.
- Reduced error rates in ticket resolution by 20% through targeted coaching and audits.
- Successfully transitioned legacy workflows into Agile processes, fostering stronger stakeholder collaboration.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Senior Associate
Wipro Ltd
Kolkata
05.2013 - 09.2014
- Provided L2 technical support and troubleshooting for HP's global customers.
- Conducted training sessions for new employees, enhancing technical knowledge and customer service efficiency.
- Coordinated with clients and internal teams to test and deploy new software solutions, ensuring seamless performance and service continuity.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Trained and supported new team members, maintaining culture of collaboration.
Education
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
Biju Patnaik University of Technology
Bhubaneswar01.2012
Skills
Proficient in Agile methodologies
Supportive leadership approach
Agile sprint coordination
Coaching individuals
Stakeholder engagement
Operational efficiency enhancement
JIRA project management
Collaborative team management
Collaborative strategic planning
Strategic decision-making
Certification
Certified Scrum Master (CSM)
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
SAFe 6.0 Agilist
12-2025
Certified Scrum Master (CSM)
09-2023
Six Sigma Certification (DMAIC)
08-2019
Manager (Scrum Master / Operations Lead)
Amazon Development Center
08.2015 - 12.2025
Senior Associate
Wipro Ltd
05.2013 - 09.2014
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
Biju Patnaik University of Technology
Additional Information
- Technical Skills: Agile/Scrum frameworks, project tools (Jira), metrics (velocity, burn-down/up charts), and understanding development concepts, Agile Ceremonies, Backlog Management, Impediment Removal
- Soft Skills: Communication, Facilitation, Conflict Resolution, Adaptability, Servant Leadership, Empathy, and Problem-Solving