Minal Jasper
Scrum Master
Bengaluru,KA
Summary
Certified Scrum Master (CSM) and dynamic servant leader with a decade of experience at Amazon, dedicated to driving operational excellence through Agile principles, cross-functional collaboration, and data-driven decision-making. Expertise includes coaching teams, facilitating Scrum ceremonies, and proactively removing impediments to ensure the delivery of high-impact business outcomes. Proficient in utilizing tools such as JIRA and AWS dashboards to enhance visibility, optimize workflows, and boost team velocity. Committed to fostering a culture of continuous improvement and empowering teams to deliver exceptional value in fast-paced, technology-driven environments.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Manager (Scrum Master / Operations Lead)
Amazon Development Center
08.2015 - 12.2025
- Serve as Scrum Master for multiple cross-functional teams, delivering operational and process improvement initiatives using Agile frameworks.
- Facilitate all Scrum ceremonies (daily stand-ups, sprint planning, retrospectives), and drive sprint execution aligned with business goals.
- Coach and mentor a team of 27 full-time employees, promoting self-organization, collaboration, and accountability through Agile principles.
- Implement continuous improvement initiatives via Kaizen and Gemba walks; identify and resolve process gaps, reducing defects and ticket rework.
- Led BRES project for Brand Registry process implementation in collaboration with tech and business stakeholders, improving seller experience.
- Partner with Product and Tech teams to manage backlog prioritization, and translate business requirements into actionable stories.
- Spearheaded data-driven decision-making by leveraging dashboards and metrics to monitor performance, track sprint velocity, and enhance productivity.
- I mentored over 27 associates under Amazon’s Mentorship Program, developing talent and improving onboarding efficiency.
- Acted as an escalation point and servant leader, removing blockers, and ensuring smooth collaboration between teams and leadership.
- Collaborated on JIRA-based process improvements, integrating Lean practices that boosted delivery speed by 15% within the first year of Agile adoption.
- Managed hiring, training, and performance evaluations for the department, ensuring team alignment with organizational goals.
- Key Achievements:
- Improved team velocity by 15% post-Agile adoption.
- Reduced error rates in ticket resolution by 20% through targeted coaching and audits.
- Successfully transitioned legacy workflows into Agile processes, fostering stronger stakeholder collaboration.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
Senior Associate
Wipro Ltd
05.2013 - 09.2014
- Provided L2 technical support and troubleshooting for HP's global customers.
- Conducted training sessions for new employees, enhancing technical knowledge and customer service efficiency.
- Coordinated with clients and internal teams to test and deploy new software solutions, ensuring seamless performance and service continuity.
- Collaborated with cross-functional teams to drive successful completion of complex projects within deadlines.
- Trained and supported new team members, maintaining culture of collaboration.
Education
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
Biju Patnaik University of Technology
Bhubaneswar01.2012
Skills
Proficient in Agile methodologies
Certification
Certified Scrum Master (CSM)
Additional Information
- Technical Skills: Agile/Scrum frameworks, project tools (Jira), metrics (velocity, burn-down/up charts), and understanding development concepts, Agile Ceremonies, Backlog Management, Impediment Removal
- Soft Skills: Communication, Facilitation, Conflict Resolution, Adaptability, Servant Leadership, Empathy, and Problem-Solving
Timeline
SAFe 6.0 Agilist
12-2025
Certified Scrum Master (CSM)
09-2023
Six Sigma Certification (DMAIC)
08-2019
Manager (Scrum Master / Operations Lead)
Amazon Development Center
08.2015 - 12.2025
Senior Associate
Wipro Ltd
05.2013 - 09.2014
Bachelor of Technology (B.Tech) - Electronics & Communication Engineering
Biju Patnaik University of Technology