Minal Madane
Mumbai
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
27
27
years of professional experience
Work History
Deputy Manager
Axis Bank LTD.,
Mumbai
03.2023 - 02.2025
- Collaborated with fellow employees, vendors and other parties to achieve smooth coordination of activities, risk remediation and follow-up.
- Implemented quality control measures to uphold company standards.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Worked closely with customers to understand needs and resolve diverse issues.
- Developed and implemented new procedures to improve efficiency of the organization.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Completed day-to-day duties accurately and efficiently.
Service Analyst
Citibank N.A.
Mumbai
12.2007 - 02.2023
- Maintained customer service database by recording customer interactions and transactions, updating accounts information, and regularly filing documents.
- Documented processes and procedures for handling common customer inquiries and requests.
- Implemented process changes designed to reduce costs while maintaining high quality standards.
- Assisted with customer requests and answered questions to improve satisfaction.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Identified needs of customers promptly and efficiently.
- Maintained updated knowledge through continuing education and advanced training.
- Established strong relationships with customers through courteous communication and timely responses.
- Performed root cause analysis on escalated cases to identify underlying causes of issues reported by customers.
Officer
ICICI Bank LTD.,
Mumbai
04.2005 - 12.2007
- Responded promptly to customer inquiries or complaints in a polite manner.
- Identified needs of customers promptly and efficiently.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted with customer requests and answered questions to improve satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
Export Executive
M/s Golkunda Diamonds & Jewellery Limited.
Mumbai
01.1998 - 03.2003
- Prepared, checked, and filed documentation with department.
- Requested and compiled necessary customs invoices, certificates of origin, and cargo-control documents.
- Prepared and processed import and export documentation according to customs regulations, laws and procedures.
- Arranged and executed product shipping and handled packing, routing and customs declarations.
- Completed day-to-day duties accurately and efficiently.
Education
Masters of Commerce (M. Com) -
Masters of Commerce (M. Com)
Mumbai10-2003
Bachelor of Commerce (B. Com) -
Bachelor of Commerce (B. Com)
Patkar College04-1997
H.S.C -
H.S.C
Patkar College04-1994
S.S.C -
S.S.C
Utkarsh Mandir04-1992
Skills
- Quality control
- Process improvement
- Customer service
- Time management
- Risk assessment
- Team collaboration
- Root cause analysis
- Customer relationship management
- Conflict resolution expertise
ACCOMPLISHMENTS:
- Multiple Service Excellence Awards
- Best Quality Excellence Awards
- Mountain Movers Award
PROJECTS:
- Worked as AML (Anti Money Laundering Analyst) for 1 Years
- Worked as mentor for various projects as per business requirement.
- Worked closed with Seniors upon various projects as per business requirement.
Timeline
Deputy Manager
Axis Bank LTD.,
03.2023 - 02.2025
Service Analyst
Citibank N.A.
12.2007 - 02.2023
Officer
ICICI Bank LTD.,
04.2005 - 12.2007
Export Executive
M/s Golkunda Diamonds & Jewellery Limited.
01.1998 - 03.2003
Masters of Commerce (M. Com) -
Masters of Commerce (M. Com)
Bachelor of Commerce (B. Com) -
Bachelor of Commerce (B. Com)
H.S.C -
H.S.C
S.S.C -
S.S.C
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