Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Academic Projects
Additional Information
Timeline
BusinessAnalyst

MINAL M.C

Bengaluru

Summary

I'm an electronics and communication engineering graduate, performance-driven Technical Specialist, enthusiastic about improving business IT standards, development and optimizing resources. Eager to leverage 2.5 years of field experience in new position with room for advancement.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Technical Specialist

HP INC
07.2022 - Current
  • Provided technical support and issue resolution for HP's PC, desktop hardware, peripherals, and software for North American and Canadian clients in HP Commercial units.
  • Experienced in corporate customer support, procurement, and handling customer requirements, including business escalations and elevations.
  • Collaborated with teams to solve technical issues across product suites.
  • Conducted preventive maintenance on network systems, achieving a 95% average uptime, managed incidents, and provided secondary training on technological tools.
  • Evaluated emerging technologies for potential inclusion in future projects or as enhancements to current systems.

Technical Specialist Trainee

HP INC
03.2022 - 07.2022
  • Underwent technical and sales training, gaining expertise in product knowledge, customer engagement, and effective sales techniques
  • These programs have equipped to handle technical challenges and deliver outstanding customer service, preparing for success in dynamic business environments.

Student Intern

APSIS Solutions
09.2021 - 10.2021
  • Studied Microchip technologies and AWS IoT, specializing in embedded systems
  • This includes integrating hardware with cloud services to create innovative IoT solutions and enhance system performance.

Student Intern

Pie Infocomm Pvt. Ltd.
11.2020 - 12.2020
  • Learned the basics of Python, gaining foundational understanding of its syntax and capabilities.

Education

Bachelor of Science - Electronics And Communication Engineering

Rajarajeswari College of Engineering- VTU
Bengaluru, KA
08.2022

Skills

  • MS WORD
  • MS EXCEL
  • C and C
  • SQL
  • Internet of Things
  • Computer Architecture
  • Practicing Cloud Computing
  • CPP Programming
  • Electronics Foundation
  • Email writing
  • Technical operations and troubleshooting
  • Software and application installation
  • Technical support knowledge
  • Client Relationship Management
  • Active Listening
  • Problem-Solving
  • Teamwork
  • Time management
  • Strategic Planning

Accomplishments

  • Highflyer for the month of February 2023- HP Inc.
  • Prime player for the month of June 2023- HP Inc.
  • Remarkable sales achievement "Super 4 Depot Champ Q3"- HP Inc.
  • Exceptional sales contribution "Aug'23 Trade"- HP Inc.
  • Excellent Sales contribution "Special Trade Champ FY'23"- HP Inc.

Certification

  • IOT Foundations: Standards and Ecosystems certified by LinkedIn learning
  • Internet Of Things (IOT)- The mega course certified by Udemy
  • Object Oriented Programming certified by LinkedIn learning
  • Electronics Foundations: Basic Circuits certified by LinkedIn
    learning
  • Computer Architecture certified by Udemy
  • Introduction to Python certified by Udemy

Academic Projects

  • Stock Price Prediction (11/2020 - 12/2020)
  • Chat Bot using GUI (Graphical User Interface) (11/2020 - 12/2020)
  • Heart attack detection and heart rate monitoring system (07/2021 - 08/2021)
  • Sewage cleaning mobile robot using IOT (05/2022 - 06/2022)

Additional Information

Cooking, Painting, Watching movies, Planting

Timeline

Technical Specialist

HP INC
07.2022 - Current

Technical Specialist Trainee

HP INC
03.2022 - 07.2022

Student Intern

APSIS Solutions
09.2021 - 10.2021

Student Intern

Pie Infocomm Pvt. Ltd.
11.2020 - 12.2020

Bachelor of Science - Electronics And Communication Engineering

Rajarajeswari College of Engineering- VTU

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