MINAL M.C
Bengaluru
Summary
I'm an electronics and communication engineering graduate, performance-driven Technical Specialist,
enthusiastic about improving business IT standards, development and optimizing resources. Eager to
leverage 2.5 years of field experience in new position with room for advancement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Specialist
HP INC
Bangalore
07.2022 - Current
- Provided technical support and issue resolution for HP's PC, desktop hardware, peripherals, and software for North American and Canadian clients in HP Commercial units.
- Experienced in corporate customer support, procurement, and handling customer requirements, including business escalations and elevations.
- Collaborated with teams to solve technical issues across product suites.
- Conducted preventive maintenance on network systems, achieving a 95% average uptime, managed incidents, and provided secondary training on technological tools.
- Evaluated emerging technologies for potential inclusion in future projects or as enhancements to current systems.
Technical Specialist Trainee
HP INC
Bangalore
03.2022 - 07.2022
- Underwent technical and sales training, gaining expertise in product knowledge, customer engagement, and effective sales techniques
- These programs have equipped to handle technical challenges and deliver outstanding customer service, preparing for success in dynamic business environments.
Education
Bachelor of Science - Electronics And Communication Engineering
Rajarajeswari College of Engineering- VTU
Bengaluru08.2022
Skills
- MS Word
- MS Excel
- Email writing
- Electronics Foundation
- Technical operations and troubleshooting
- Software and application installation
- Excellent communication
- Client Relationship Management
- Problem Solving
- Teamwork
- Time management
- Strategic planning
- C language
- Internet of Things
- Computer architecture
- Practicing cloud computing
- CPP programming
Accomplishments
- Ace'd Customer Obsession as Prime Player for the month of June 2024- HP Inc.
- Highflyer for the month of February 2023- HP Inc.
- Prime player for the month of June 2023- HP Inc.
- Remarkable sales achievement "Super 4 Depot Champ Q3"- HP Inc.
- Exceptional sales contribution "Aug'23 Trade"- HP Inc.
- Excellent Sales contribution "Special Trade Champ FY'23"- HP Inc.
Certification
- IOT Foundations: Standards and Ecosystems certified by LinkedIn learning
- Internet Of Things (IOT)- The mega course certified by Udemy
- Object Oriented Programming certified by LinkedIn learning
- Electronics Foundations: Basic Circuits certified by LinkedIn
learning - Computer Architecture certified by Udemy
- Introduction to Python certified by Udemy
Timeline
Technical Specialist
HP INC
07.2022 - Current
Technical Specialist Trainee
HP INC
03.2022 - 07.2022
Bachelor of Science - Electronics And Communication Engineering
Rajarajeswari College of Engineering- VTU
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