Minal Sushant Patole
Goregaon East
Summary
Expert in managing high-value client interactions and enhancing customer experiences within travel administration. Proficient in contract negotiations and vendor agreements, ensuring compliance with industry regulations. Demonstrated success in optimizing operational processes to improve service delivery.
Overview
21
21
years of professional experience
Work History
Sr.Manager - Airline Contracting
Dreamsetgo a part of DreamSports
Mumbai
09.2022 - Current
- Provided information to clients concerning Domestic & international travel, travel routes, accommodation, fares and travel regulations. ( Complex Routings )
- Confirming bookings & informing clients about insurance, medical, passport, visa & currency requirements.
- Submitting invoices and approvals and follow up for the payment.
- Liaise with airline representatives, travel agents and airport authorities as required.
- Handled HNI Client Traveller ( MD and VP)
- Coordination with vendors , Letter drafting for Visa .MICE Sports Group T20 fare Group : Confirmed 10 Group from till now with ticketing for more than 1500 passenger
- MICE Trade fare Group : Confirmed 17 Group from March 2919 till now with ticketing for more than 2000 passenger
- Handling Groups Booking and events , Airline contracting MICE Trade Fairs and Series , Negotiation with supplier on land package and Airline for competitive rates.
- Vendor Contract Agreement process
- Pranaam Services Meet and Assist at the Airport
- Ensured Compliance with applicable laws, regulations, policies and procedures across all business unit
- Developed long terms relationship with all stakeholders including customer and supplies and Regulatory bodies
- Vendor contract Agreement
- Manage to get 20Lakh Refund from Singapore Airline
- Manage to get waive off the penalties for HNI client at last minute at Airport
Manager - Airline Contracting
JTB INDIA PVT LTD
Mumbai
03.2019 - 09.2022
- Provided information to clients concerning Domestic & international travel, travel routes, accommodation, fares and travel regulations. ( Complex Routings )
- Confirming bookings & informing clients about insurance, medical, passport, visa & currency requirements.
- Submitting invoices and approvals and follow up for the payment.
- Liaise with airline representatives, travel agents and airport authorities as required.
- Handled VIP CIP Traveller ( MD and VP)
- Coordination with vendors , Letter drafting for Visa .
- Handling Groups Booking and events , Airline contracting MICE Trade Fairs and Series , Negotiation with supplier on land package and Airline for competitive rates.
- MICE Trade fare Group : Confirmed 200 group since April 2016 till now with ticketing for more than 8000 passengers
Assistant Manager Airline Contracting and Operations
Goomo Orbit Corporate & Lesiure Travels (I) Pvt. Ltd.
Mumbai
04.2016 - 02.2019
- Provided information to clients concerning Domestic & international travel, travel routes, accommodation, fares and travel regulations. ( Complex Routings )
- Confirming bookings & informing clients about insurance, medical, passport, visa & currency requirements.
- Submitting invoices and approvals and follow up for the payment.
- Liaise with airline representatives, travel agents and airport authorities as required.
- Handled VIP CIP Traveller ( MD and VP)
- Coordination with vendors , Letter drafting for Visa .
- Handling Groups Booking and events , Airline contracting MICE Trade Fairs and Series , Negotiation with supplier on land package and Airline for competitive rates.
Assistant Manager
Thomas Cook India Ltd.
Mumbai
06.2014 - 02.2016
- Provided information to clients concerning Domestic & international travel, travel routes, accommodation, fares and travel regulations. ( Complex Routings )
- Confirming bookings & informing clients about insurance, medical, passport, visa & currency requirements.
- Submitting invoices and approvals and follow up for the payment.
- Liaise with airline representatives, travel agents and airport authorities as required.
- Handled VIP CIP Traveller ( MD and VP)
- Coordination with vendors , Letter drafting for Visa .
- Appreciation email from MD of TKIS for Handling his all logistics
- Appreciation Email from AVP of Thomas Cook.
Sr.Travel Counsellor
Kuoni Business Travel India Pvt. Ltd.
Mumbai
12.2010 - 06.2014
- Handling Implant as a single person..
- Provided information to clients concerning Domestic & international travel, travel routes, accommodation, fares and travel regulations. ( Complex Routings )
- Confirming bookings & informing clients about insurance, medical, passport, visa & currency requirements.
- Submitting invoices and approvals and follow up for the payment.
- Liaise with airline representatives, travel agents and airport authorities as required.
- Handled VIP CIP Traveller ( MD and VP)
- WNS
- P &G , Awards & Achievements
- Diageo
- Britannia
- Videojet
- Nitco Tiles
- HSBC
- Jun 2011 for Star Performance of the Month
- Dec 2011 For Yearly Performance
- Oct 2013 Appreciation as Gift Voucher from Client for Group Handling of 40 pax
Counter Staff
Carlson Wagonlit Travel India Pvt Ltd.
Mumbai
01.2007 - 06.2010
- Responding to client travel requests over phone & Emails.
- Handling flight bookings for Domestic and International travel.( Major International flight bookings )
- Issuing VMPD's, making group reservations on GDS system.
- Discussing client requirements and advice on suitable options.
- Coordinating Invoice accounting and follow up for payment.
- Try for the seat confirmations, arranging all kind of check in's, arranging meet and assist for business class travelers. Also assisting with changes to travel arrangements and bookings where ever required.
- Liaising with airline representatives and airport authorities as required.
- Sep 2009 for achieving target on airline
Customer Service Associate (CSA)
Nac Travels Pvt Ltd.
Mumbai
06.2004 - 12.2006
- Company Overview: Inhouse Agency of IG Petrochemicals
- Domestic Flight booking
- International Flight booking ( Negotiation with airline)
- Hotel Booking ( Domestic and International )
- Constructing the fare including applicable taxes for refund purpose.
- Inhouse Agency of IG Petrochemicals
Education
Airline IATA UFTAA Foundation Diploma -
Trade Wings Institute of Management
03.2003
B.A -
Mumbai University
01.2002
Higher Secondary School Certificate (H.S.C) -
01.1999
Skills
- Customer experience management
- Travel coordination
- Vendor negotiation
- Regulatory compliance
- Relationship management
- Profit optimization
- Problem resolution
- Cost analysis
- Task prioritization
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Reading: Books
- Listening Music
Personal Information
- Date of Birth: 05/29/82
- Nationality: Indian
- Marital Status: Married
Training Programs Attended
- Completed Amadeus basic and Advance Fares and Ticketing Training.
- Completed Galileo basic Fares and Ticketing Training.
Timeline
Sr.Manager - Airline Contracting
Dreamsetgo a part of DreamSports
09.2022 - Current
Manager - Airline Contracting
JTB INDIA PVT LTD
03.2019 - 09.2022
Assistant Manager Airline Contracting and Operations
Goomo Orbit Corporate & Lesiure Travels (I) Pvt. Ltd.
04.2016 - 02.2019
Assistant Manager
Thomas Cook India Ltd.
06.2014 - 02.2016
Sr.Travel Counsellor
Kuoni Business Travel India Pvt. Ltd.
12.2010 - 06.2014
Counter Staff
Carlson Wagonlit Travel India Pvt Ltd.
01.2007 - 06.2010
Customer Service Associate (CSA)
Nac Travels Pvt Ltd.
06.2004 - 12.2006
Airline IATA UFTAA Foundation Diploma -
Trade Wings Institute of Management
B.A -
Mumbai University
Higher Secondary School Certificate (H.S.C) -
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