Minhaj Ahmed
Systems Engineer
Bangalore
Summary
Dedicated Systems Engineer with 8 years of experience. Proven ability to deploy, configure, and maintain infrastructure components in AWS and Azure, ensuring optimal performance and resource utilization. ITIL-aligned service operations professional with expertise in incident, problem, and change management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Systems Engineer
Tata Consultancy services
03.2020 - Current
- Deployed IT infrastructure in cloud, performed upgrades and ensured minimal downtime during deployments.
- Collaborated with application teams and scheduled build scope call to plan on monthly build activities.
- Performed POC, Pre-Production and Production deployments for adding applications , monthly updates and changes planned for monthly build consisting of Azure Image/AWS AMI.
- Prepared monthly calendar for rebuild and patching activities of infra components like fileshares, cloud connectors, RD license.
- Utilized automation tools like Terraform and Packer to streamline deployment processes and ensure consistency.
- Conducted system performance tuning and capacity planning to optimize resource utilization and meet growing demands.
- Utilized Citrix Desktop as a Service (DAAS) platform for VDI health monitoring and used powershell to add VDI's to catalog and promote it to delivery groups.
- Followed ITIL guidelines for incident management, problem management and change management efficiently by promptly addressing , documenting process, escalating critical issues, and keeping stakeholders informed.
- Involved in On call support and handled major incidents at the time of service impact.
- Onboarded new 3rd party resources to environment, by following CISO guidelines, ensuring user end devices and network follow security, and compliance with organizational policies.
- Performed housekeeping activity, generated daily health checks, created weekly and monthly metric reports.
Application Packaging Engineer
Tata Consultancy services
11.2018 - 02.2020
- Collaborated with cross-functional teams to gather software requirements, create packaging standards and procedures, and deliver high-quality application packages according to organizational guidelines.
- Knowledgeable in scripting languages like PowerShell and VBScript to automate packaging processes and streamline deployment tasks, improving efficiency and reducing manual errors.
- Creating MSI Databases for Legacy Setup and built customized MST as per client requirement.
- Used SCCM as deployment tool for deploying applications on to user machine.
- Prepared application installation document and checklist at the time of sign off.
- Experience in conducting quality assurance testing and troubleshooting to identify and resolve packaging issues, ensuring functionality and reliability of deployed applications.
Information Security Coordinator
Tata Consultancy services
10.2017 - 10.2018
- Developed and implemented comprehensive business continuity plans for critical business functions, ensuring minimal disruption during emergencies and disasters.
- Managed and updated documentation of business continuity plans, including procedures, contact lists, and recovery strategies.
- Maintained risk register of the account in Resilience planner for the identified risk.
- Coordinated with Project management team, server team and the network team in preparing expense report on quarterly basis.
- Collected audit artifacts from project managers, Admin team and server team to showcase in the audit.
- Provided training and awareness programs to educate employees on best practices for safeguarding sensitive information and maintaining security protocols.
Technical Support Representative
Pole To Win
11.2016 - 06.2017
- Provided technical and game support to customers over tickets and via email.
- Identified bugs in the game and submitted report to developers.
- Collaborated with cross-functional teams to identify and implement process improvements to enhance overall customer support experience.
- Maintained detailed records of support tickets, resolutions, and customer interactions to track trends and improve support processes.
Customer Support Representative
24-7 Intouch
09.2014 - 08.2015
- Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
- Answer questions about account types and banking products, loans and credit cards.
- Authorize service fee refunds within company guidelines
- Promote use of self-service functions such as online and mobile banking.
- Provide input to team on workflow issues, patterns and improvements.
Education
Bachelors in Computer Science Engineering -
03.2011 - 07.2016
Skills
Cloud Computing
ITIL & Service Management
Citrix DAASAutomation with Powershell, Terraform and Packer
Vulnerability assessmentCross-Functional CollaborationGIT (versioning)Networking, Active directory and Group policy management
EUC and Application management
Virtual Desktop Infrastructure (VDI)
Business Continuity Planning
Penetration Testing
Certification
Azure Administrator Microsoft Certified
Accomplishments
- Analyzed user profiles on fileshares and implemented deduplication which resulted in reducing 25% storage cost.
- Continuous Feedback Star Certificate - Collaborated with IT team on monthly basis to discuss incidents and provided solutions to achieve FCR.
- Supervised and trained freshers to accomplish BAU task and AD-Hoc activities.
Timeline
Systems Engineer - Tata Consultancy services
03.2020 - Current
Application Packaging Engineer - Tata Consultancy services
11.2018 - 02.2020
Information Security Coordinator - Tata Consultancy services
10.2017 - 10.2018
Technical Support Representative - Pole To Win
11.2016 - 06.2017
Customer Support Representative - 24-7 Intouch
09.2014 - 08.2015
Vishveshwaraya Tecnical University - Bachelors in Computer Science Engineering,
03.2011 - 07.2016