Minhaj Ahmed

Work History

Tata Consultancy services

03.2020 - Current

Deployed IT infrastructure in cloud, performed upgrades and ensured minimal downtime during deployments.
Collaborated with application teams and scheduled build scope call to plan on monthly build activities.
Performed POC, Pre-Production and Production deployments for adding applications , monthly updates and changes planned for monthly build consisting of Azure Image/AWS AMI.
Prepared monthly calendar for rebuild and patching activities of infra components like fileshares, cloud connectors, RD license.
Utilized automation tools like Terraform and Packer to streamline deployment processes and ensure consistency.
Conducted system performance tuning and capacity planning to optimize resource utilization and meet growing demands.
Utilized Citrix Desktop as a Service (DAAS) platform for VDI health monitoring and used powershell to add VDI's to catalog and promote it to delivery groups.
Followed ITIL guidelines for incident management, problem management and change management efficiently by promptly addressing , documenting process, escalating critical issues, and keeping stakeholders informed.
Involved in On call support and handled major incidents at the time of service impact.
Onboarded new 3rd party resources to environment, by following CISO guidelines, ensuring user end devices and network follow security, and compliance with organizational policies.
Performed housekeeping activity, generated daily health checks, created weekly and monthly metric reports.

Tata Consultancy services

11.2018 - 02.2020

Collaborated with cross-functional teams to gather software requirements, create packaging standards and procedures, and deliver high-quality application packages according to organizational guidelines.
Knowledgeable in scripting languages like PowerShell and VBScript to automate packaging processes and streamline deployment tasks, improving efficiency and reducing manual errors.
Creating MSI Databases for Legacy Setup and built customized MST as per client requirement.
Used SCCM as deployment tool for deploying applications on to user machine.
Prepared application installation document and checklist at the time of sign off.
Experience in conducting quality assurance testing and troubleshooting to identify and resolve packaging issues, ensuring functionality and reliability of deployed applications.

Tata Consultancy services

10.2017 - 10.2018

Developed and implemented comprehensive business continuity plans for critical business functions, ensuring minimal disruption during emergencies and disasters.
Managed and updated documentation of business continuity plans, including procedures, contact lists, and recovery strategies.
Maintained risk register of the account in Resilience planner for the identified risk.
Coordinated with Project management team, server team and the network team in preparing expense report on quarterly basis.
Collected audit artifacts from project managers, Admin team and server team to showcase in the audit.
Provided training and awareness programs to educate employees on best practices for safeguarding sensitive information and maintaining security protocols.

Pole To Win

11.2016 - 06.2017

Provided technical and game support to customers over tickets and via email.
Identified bugs in the game and submitted report to developers.
Collaborated with cross-functional teams to identify and implement process improvements to enhance overall customer support experience.
Maintained detailed records of support tickets, resolutions, and customer interactions to track trends and improve support processes.

24-7 Intouch

09.2014 - 08.2015

Reduced wait times for customers by efficiently handling high volumes of calls and resolving issues quickly.
Answer questions about account types and banking products, loans and credit cards.
Authorize service fee refunds within company guidelines
Promote use of self-service functions such as online and mobile banking.
Provide input to team on workflow issues, patterns and improvements.