Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Interests
Work Availability
Quote
Timeline
BusinessAnalyst
MINII Bhattacharya

MINII Bhattacharya

Senior Manager
Mira-Bhayandar,Maharashtra

Summary

A creative and innovative professional with more than 19 years of experience in IT/ITES, gaming, and market research. A graduate of IIM Indore's Product Management program with a lot of experience in IT audit management and operations, including providing support for complex infrastructures involving internal and external stakeholder groups. I've worked in a variety of places and roles that encouraged me to keep getting better, be creative, think outside the box, and use my knowledge and experience. I am an innovative and thoughtful leader with a global outlook, great communication and people skills, and a knack for getting along well with co-workers.

Key achievements over the past few years include being the lead auditor and project lead for ISO 27001 implementation and external certification for a scope of over 1800 employees, and the project lead for ISO/IEC 20000-1 implementation and external certification of the Capgemini Data Centre based in Finland. I have over 5000 hours of auditing experience. My leadership pulse score across 51 accounts is 8.2 out of 10. Personal enterprises include launching a young fashion line that was sold on major Indian e-commerce platforms until the beginning of 2020. I also partnered with a content marketing firm that specialises in digital businesses led by women.

Overview

15
15
years of professional experience
9
9
Certification
2
2
Languages

Work History

Senior Manager, Group Quality & Group Delivery

Capgemini India Pvt. Ltd
03.2022 - Current
  • Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement.
  • During the migration from ITIL V3 and the subsequent rollout of new service management methods used across Capgemini, seven of the 34 ITIL 4 practices were restructured and documented
  • Six group-level knowledge sharing sessions was facilitated covering 3000+ internal subscriber base. In the last six months, user engagement has increased by 14 percent.
  • Service reliability tasks include availability, change logs, release plans, and the deployment of 33 QMSs, 2 Web portals, and 3 internal sharing points with more than 3 lakh users in different business units and locations. Unique visitor was improved by 19k hits
  • I also work with the UX and design teams for SharePoint's design and release of quality MVPs at Capgemini Group quality level.
  • Conducted in-depth market research on the various trends affecting the IT sector, and drafted POVs for adoption from group-level perspectives. Currently, designing service management principles, strategies and governance methods for SRE and DevOps

Quality Transformation Lead

Capgemini India Pvt. Ltd.
09.2020 - 03.2022
  • I actively participated alongside the leadership team in the digital transformation initiative's end-user services
  • The reengineering of Tier 1 and Tier 2 technical support team performance, the external certification of ISO 27001, the reorganization of CSI, internal audit, and risk management procedures, and the external certification of ISO 27001 were the key areas of concentration
  • Project Lead for ISO 27K - This 6-month project included leading and implementing ISO 27001 for a scope size of 1900 FTEs
  • Key successful deliverables were – strong documentation, gap analysis, gap mitigation, implementation of robust and optimized risk management processes, and enabling BCP at Capgemini group level and successful external certification from BSI
  • As SME in the Group for Expert Service Management took the helm of 4 end-user compliance projects and cyber security automation initiatives to increase security policy compliance
  • Designed and executed the process maturity instrument, optimized and collaborated in the release of On-Boarding and Off-Boarding processes and portal release, including a full need mapping
  • Increase the Transactional audit coverage from 3.2% to 8% in 3 months for a contact volume greater than 1,100,000 per month covering 850 employees across 51 accounts and 33 direct resources
  • Drove optimization initiative for internal audit processes thereby improving the maturity index from 2 to 3, resulting in a 60-hour monthly reduction in manual reporting work, 100 percent compliance rate with mandated training requirements of 40 hours per resource for complete span of control
  • Alongside the central fresher academy, I established a process-oriented training division; this decreased the training term for new hires from 40-45 days to 25-30 days
  • New product releases included the successful implementation of BI daily/monthly dashboards, the introduction of Service Now Chat BOT, and the automation of service now email
  • Successful transition of a high-value APAC online gaming customer, by adapting optimized internal audit structure and implementing Agile CSI methodology
  • This project was a seamless transition into run phase with a project scoping of ten FTEs
  • In sixty days, the most noticeable part of this project was the increase in CSAT scores from 2.7% to 3.5%
  • Within sixty days of resuming this leadership role, my leadership pulse was rated at 8.2 out of 10.

Partner

MiniZ Label & iBrillianz Consulting
05.2017 - 08.2020
  • MiniZ Label: As a lead designer and pattern drafter, I established home grown & boot strapped kids and teens apparel and accessories brand. We were successful in launching ourselves on all major domestic e-commerce portal including FirstCry, Ajio, Myntra, Limeroad, and Mirraw.
  • iBrillianz Consulting: A profitable and self-created business that specializes in growth hacking, performance management, brand positioning, creative content authoring, artwork, video editing, live event and concert promotion, and the production of female-led digital events. Chief Artwork designer and leader of creativity. Businesswomen's Expo (21'& 22 '), Hyderabad Kids Fair, COWE, FireClay, FAFF, etc.

Manager

Capgemini India Pvt. Ltd
06.2010 - 04.2017
  • Project Lead and Internal Auditor for ISO 20000-1, Data Center Services, Finland from 2013 to 2014
  • Gap Analysis followed with recommendations for 200+ headcount scope of work. Lead Pre-Audits with an external auditing agency for ISO 9001, 20000-1 and 14001
  • Monitored, evaluated, and lead the Continuous Improvement Program for the Data Center by being a trusted advisor, facilitator, and creative problem solver
  • LEAN implementation accelerator for Delivery Excellence team, India
  • Lead LEAN deployment and sustenance for project size of 800+ resources and drive a continual Improvement process for simple automation.
  • Mentor and approver of six sigma yellow belt projects, A3 thinking, and Simple Improvement projects and mentored 3 GB projects

Stream Lead and Internal Auditor

01.2013
  • For ISO 20000-1, Data Center Services, Finland from, to 2014
  • Gap Analysis followed with recommendations for 200+ headcount scope of work
  • Lead Pre-Audits with an external auditing agency for ISO 9001, 20000-1 and 14001
  • Monitored, evaluated, and lead the Continuous Improvement Program for the Data Center by being a trusted advisor, facilitator, and creative problem solver
  • LEAN Accelerator for Delivery Excellence team, India
  • Lead LEAN deployment and sustenance for Capgemini India's mutualized team (approx
  • 800+ resources) and drive a Continual Improvement process for simple automation
  • Mentor and approver of six sigma yellow belt projects, A3 thinking, and Simple Improvement projects and mentored 3 GB projects

IT Analyst / Trainer

Network Solutions Pvt. Ltd
06.2008 - 06.2010
  • Planned and implemented ITSM framework for allocated accounts under managed services
  • Identified and implemented quick workarounds, short-term/long-term tactical automation that would eliminate waste/ non-value adds in business-critical processes
  • Acted as SPOC and gathered end to end process engineering /re-engineering requirements for service reporting process of complete IT managed services team working as a vendor for an international bank

Senior Business Analyst

American President Lines Pvt Ltd
09.2007 - 06.2008
  • Build the dashboard in a common shared location using simple web forms for governance control of capturing IT performance KPIs
  • Detailed analysis with appropriate CAPA (Corrective and Preventive actions) with support from technical SMEs for improving Delivery Excellence and Quality compliance
  • Standardization of documentation, in-house training on quality policies, standards and generating awareness on continual improvement
  • Various roles undertaken and work done from

Education

Post Graduate Certificate - Product Management

Indian Institute of Management Indore

Bachelor of Science - Electronics

Rani Durgavati Vishwavidyala

Skills

Quality Governance and Strategy Planning

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Additional Information

  • AWARDS , Awarded “Transformation Lead” Q4 -2020 and “Path Finder” For Q3 – 2021 Capgemini India Pvt. Ltd

Certification

ISO lead auditor

Interests

Singing

Carpentary

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

“ We are what our thoughts have made us; so take care about what you think. Words are secondary. Thoughts live; they travel far. ”
― Swami Vivekananda

Timeline

Senior Manager, Group Quality & Group Delivery

Capgemini India Pvt. Ltd
03.2022 - Current

Quality Transformation Lead

Capgemini India Pvt. Ltd.
09.2020 - 03.2022

Partner

MiniZ Label & iBrillianz Consulting
05.2017 - 08.2020

Stream Lead and Internal Auditor

01.2013

Manager

Capgemini India Pvt. Ltd
06.2010 - 04.2017

IT Analyst / Trainer

Network Solutions Pvt. Ltd
06.2008 - 06.2010

Senior Business Analyst

American President Lines Pvt Ltd
09.2007 - 06.2008

Post Graduate Certificate - Product Management

Indian Institute of Management Indore

Bachelor of Science - Electronics

Rani Durgavati Vishwavidyala
MINII BhattacharyaSenior Manager