Minkey Kumari
Delhi
Summary
Dedicated and results-driven Operations Analyst with over 2.3 years of experience in database management, customer relationship management, and operations within the Fintech and banking sectors. Proven expertise in merchant financing, project management, and reconciliation processes. Adept at ensuring top-notch customer service, analyzing KYC documents, and collaborating with cross-functional teams to drive operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Operations Executive
Sankash Private Limited
2023.08 - Current
- Managed operational tasks to ensure seamless integration and support for merchants.
- Facilitated smooth processes by collaborating with cross-functional teams in operations, marketing, and product development to identify and resolve issues efficiently.
- Led the reconciliation team as needed, ensuring accurate and timely reconciliation of financial transactions.
- Developed and implemented processes to streamline operations, resulting in increased efficiency and reduced turnaround times.
- Provided support in project management, including timeline management, resource allocation, and risk assessment.
- Liaised with stakeholders to ensure alignment on project goals and deliverables.
- Analyzed data to identify trends and insights, providing actionable recommendations to improve operations.
- Handled digital integration by creating QR codes and URL links to enhance customer accessibility and streamline processes.
Operations Executive
Enkash
2021.10 - 2023.05
- Onboarded new corporate by creating accounts and setting up personal details using CRM software, ensuring timely updates and following all processes from credit assessment to card issuance.
- Provided exceptional customer service by addressing inquiries and concerns through various channels, ensuring a seamless user experience.
- Managed end-to-end operations for PAN India merchant acquisition and service quality, administrating merchant products and database.
- Conducted analysis and resolved client issues, ensuring seamless onboarding experiences and efficient front-end user interactions.
- Implemented fraud detection mechanisms and monitored transactions to identify and investigate suspicious activities, ensuring compliance with regulatory requirements.
- Built and maintained reports and queries for data analysis and extraction.
- Worked closely with internal teams to ensure top-of-the-line client service and handled structured communication with stakeholders.
- Supported the preparation of MIS for data tracking and managed day-to-day activity.
- Verified GST turnover using operations and Kaaba Portal.
EDUCATION
- Class X | CBSE | S.D Public Sr Sec School, Delhi
- Class XII | CBSE (Science) | Modern International School
- Bachelor of Science | Swami Shraddhanand College
- Diploma in Business Process Outsourcing Finance & Accounting
Awards
- On-the-Spot Award for exceptional performance in operations.
- Achieved the target of onboarding 200 corporates in a month.
- Recognized for valuable contributions to the operations department.
Additional Information
• Managed project delivery schedules engaging with multiple teams and stakeholders.
• Liaised with various Th third-party teams to achieve seamless API integration between Systems.
• Gained client appreciation for performance quality, proactive support & issue resolutions.
Certification
- Client Onboarding (Udemy)
- Excel Skills for Business Essentials (Course's)
KEY SKILLS
• Strong Organization Skills • Proactive • Ambitious and Mindful • Adaptable and Agile
TECHNICAL SKILLS
• MS Office/Excel • CRM • MY SQL • Banking & Operations • Data Analysis • Risk Assessment • Communication and Stakeholder Management
Timeline
Operations Executive
Sankash Private Limited
2023.08 - Current
Operations Executive
Enkash
2021.10 - 2023.05