Yashovardhan Shukla

B2B Operations:

• Managed operations for brands like Benetton, Farmley, TCNS Clothing, and Being Human.
• Coordinated end-to-end order creation and processing with warehouse teams, ensuring accurate and timely fulfillment.
• Communicated effectively with brand teams by sharing packing details, managing invoices, and supervising courier dispatch for smooth deliveries.
• Monitored order tracking and generated performance reports to support process improvements.
• Ensured operational alignment with brand-specific goals to drive efficiency and consistency.

B2C Operations and Analytics:

• Supervised daily order processing for major e-commerce platforms, ensuring on-time dispatches.
• Supervised ground staff to meet strict cutoff timelines, ensuring flawless handovers, and minimizing delays or service breaches.
• Conducted root cause analysis of operational issues, implemented corrective actions, and ensured continuous service quality improvement.
• Applied Excel skills to perform operational analysis, optimize workflows, and enhance supply chain efficiency.
• Collaborated cross-functionally with the warehouse, customer success, and shipping teams to resolve operational bottlenecks.
• Participated in regular review meetings, sharing insights and recommendations for improving operational performance.
• Supported manpower planning during peak seasons, like the Amazon Great Indian Festival, ensuring 100% workforce coverage and timely deliveries.
• Coordinated with multiple warehouses for the stock of packaging material to avoid stock-out situations.
• Reordering of packaging material to ensure seamless operations and availability of stock by using concepts of Reorder Point, using JIT (Just in Time).
• Coordinating with vendors for PI (Proforma Invoice) and PO creation for better tracking of orders and payments.

• Assisted operations team in day-to-day FTL shipment execution and coordination.
• Supported customer communication by sharing shipment updates and basic information.
• Followed up with transporters for vehicle placement, dispatch confirmation, and delivery status.
• Helped in traffic activities such as scheduling, monitoring vehicle movement, and reporting delays.
• Checked and maintained basic logistics documents including LR and POD under supervision.
• Updated delivery status and MIS reports for internal tracking and review.