Minothi S
Coimbatore
Summary
Dynamic Associate Consultant at Sutherland Global Service, adept at strategic thinking and problem solving. Successfully led customer support teams, enhancing customer satisfaction through personalized service. Skilled in planning and execution, I excel in process improvement, consistently delivering solutions that meet customer needs while managing complex inquiries effectively.
Overview
1
1
year of professional experience
Work History
Associate Consultant
Sutherland Global Service Private Limited
Chennai
06.2024 - Current
- Answered customer inquiries and provided accurate information regarding products and services
- Led on- and off-site customer support teams across multiple time zones
- Resolved complex problems by working with other departments to provide solutions that meet customer needs
- Updated databases with new and modified customer data
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions
- Determined accurate prices for customer services, consistently searching for deals and best prices
- Developed strong relationships with customers by providing personalized assistance and support
Auditing Intern
Mettupalayam
- Completed an internship in auditing and gained hands-on experience in billing works including purchase invoice and sales invoice
Education
Bachelor of Arts - Bachelor of Commerce
Sankara College of Science And Commerce
Coimbatore05.2024
Skills
- Planning and execution
- Strategic thinking
- Risk assessment
- Process improvement strategies
- Time management
- Multitasking and organization
- Problem solving
- Customer relationship management
Languages
- Tamil, native
- English, professional speaking proficiency
- Hindi, elementary level proficiency
Awards and Achievements
- Achiever award from Mrs. Innocent Divya, IAS (district collector) for SSLC school topper.
- A shield awarded from Ramakrishna mission for best essay writing.
- District winner in yoga.
- District level - football and chess.
Timeline
Associate Consultant
Sutherland Global Service Private Limited
06.2024 - Current
Auditing Intern
Bachelor of Arts - Bachelor of Commerce
Sankara College of Science And Commerce
Similar Profiles
Mohan Raj TMohan Raj T
Senior Consultant at Sutherland Global Service Private LimitedSenior Consultant at Sutherland Global Service Private Limited
JENO KEVINJENO KEVIN
Broadband tech support for AT&T at SUTHERLAND GLOBAL SERVICE PRIVATE LIMITEDBroadband tech support for AT&T at SUTHERLAND GLOBAL SERVICE PRIVATE LIMITED
Patrick Glen SaizaPatrick Glen Saiza
Senior Associate CS-Internet at Sutherland Global Service Private LimitedSenior Associate CS-Internet at Sutherland Global Service Private Limited