Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic
MINTU JAIN

MINTU JAIN

Customer Service Specialist
Bhopal

Summary

Worked in Amazon’s customer risk and business support teams, taking ownership of refund investigations, GST validations, and backend operational issues.

Overview

2
2
years of professional experience
4
4
Certifications
2
2
Languages

Work History

Business Support Associate (Internal Transfer)

Amazon
2025.07 - 2026.01
  • Validated GST registration and address data via the GST portal before applying for account corrections.
  • Resolved cancellation and refund workflow failures by identifying breakdown points, and following up to closure.
  • Processed invoice limit changes and warranty corrections based on policy rules.
  • Owned cases end-to-end, reducing repeat contacts.
  • Documented delivery partner misconduct cases for compliance tracking.

Concession Abuse Prevention Specialist

Amazon
2024.07 - 2025.07
  • Handled approximately 200 contacts per week while maintaining high customer satisfaction and SOP compliance.
  • Maintained a bottom-box rating while managing refund denials under a strict policy.
  • Evaluated refund eligibility using order history, identifying abusive patterns and refund frequency.
  • Flagged repeat misuse, including multi-account abuse attempts.
  • Reduced escalations through independent de-escalation.
  • Received performance-based reward and recognition.

Education

MA - English Literature

IEHE
Bhopal
2024

BA - English Literature

IEHE
Bhopal
2022

Skills

Effective customer communication

Investigative research

Problem identification

Risk assessment

Service level agreement management

Excel data analysis skills

Additional Information

Open for relocation pan-india

Certification

AWS – Data for Executives (2025)

Timeline

Business Support Associate (Internal Transfer)

Amazon
2025.07 - 2026.01

Concession Abuse Prevention Specialist

Amazon
2024.07 - 2025.07

MA - English Literature

IEHE

BA - English Literature

IEHE
MINTU JAINCustomer Service Specialist