Mir Asaduddin Adil

Handled thousands of inbound and outbound calls for 400+ Amazon sites across North America, providing critical call support to drivers transporting goods, and ensuring seamless operations.

• Supported both Remote Gate Management (RGM) and Disruption Management (DM) during Peak Season 2024, earning four weekly performance awards for dedication and operational excellence

• Promoted to the OBWR Team (Outbound War Room) for North American regions in Q4 2025, maintaining the highest quality standards, with zero call-outs and standard work misses.

• Awarded CX Hall of Fame - Q1 (Jan-March) for Issue Resolution (IR) and First Call Resolution (FCR) by the Hyderabad and Phoenix teams through proactive problem-solving and efficient complaint resolution.

• Worked on creating custom AI-powered tools and chatbots using Amazon's AI platforms to enhance operational efficiency across multiple applications.

• Conducted audits to ensure compliance with company standards, and enhance reporting accuracy.

• Guided new staff on best practices and standard work procedures, fostering a culture of continuous improvement and operational excellence.

Successfully adapted across three different teams throughout a two-year tenure, consistently collaborating cross-functionally to solve problems and prevent service delays.