Information Protection / Data Classification
MIR SANTU
Hospitality
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Worked as a Steward in Sitara Grand Hotel, Banjara
Service
hyderabad
06.2016 - 06.2017
- Worked flexible hours across night, weekend and holiday shifts.
- Improved operations through consistent hard work and dedication.
- Adhered to social distancing protocols and wore mask or face shield.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Worked as a Tr. Captain in Country Club, Begumpet
Service
Hyderabad
08.2017 - 11.2018
- Worked within applicable standards, policies and regulatory guidelines to promote safe working environment.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Worked as a Captain in N.Grill Jubilee Hills
Service
Hyderabad
11.2018 - 12.2019
- Onboarded new temps by entering employee information into systems.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Worked flexible hours across night, weekend and holiday shifts.
- Used coordination and planning skills to achieve results according to schedule.
Worked as a Senior Captain #788 AVENUE Jubilee
Service
Hyderabad
01.2019 - 01.2020
- Developed and maintained courteous and effective working relationships.
- Worked with customers to understand needs and provide excellent service.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Monitored company inventory to keep stock levels and databases updated.
Worked as a F&B Executives Carpe Diem Night Club
F&B Service
Hyderabad
01.2020 - 12.2023
- Used coordination and planning skills to achieve results according to schedule.
- Maintained excellent attendance record, consistently arriving to work on time.
- Carried out day-to-day duties accurately and efficiently.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Working as a F&B Manager in Trops Kitchen & Tavern
F&B Service
Hyderabad
01.2023 - Current
- Led projects and analyzed data to identify opportunities for improvement.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Increased customer satisfaction by resolving issues.
- Drove operational improvements which resulted in savings and improved profit margins.
Education
High School Diploma -
S.S.C. From Board of Secondary, West Bengal
West Bengal 01.2014 - 06.2015
Skills
Passion for customer satisfaction
Contract Management
Timeline
Working as a F&B Manager in Trops Kitchen & Tavern
F&B Service
01.2023 - Current
Worked as a F&B Executives Carpe Diem Night Club
F&B Service
01.2020 - 12.2023
Worked as a Senior Captain #788 AVENUE Jubilee
Service
01.2019 - 01.2020
Worked as a Captain in N.Grill Jubilee Hills
Service
11.2018 - 12.2019
Worked as a Tr. Captain in Country Club, Begumpet
Service
08.2017 - 11.2018
Worked as a Steward in Sitara Grand Hotel, Banjara
Service
06.2016 - 06.2017
High School Diploma -
S.S.C. From Board of Secondary, West Bengal
01.2014 - 06.2015
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