Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
LANGUAGES
Timeline
Generic
ANJALI RAMTEKE

ANJALI RAMTEKE

Hyderabad

Summary

Dedicated Associate with extensive experience collaborating with clients, promptly identifying needs and recommending products and services to accomplish clients' goals. Would like to seek an opportunity to work in an environment where I get ample opportunities and challenges to enhance my skills while collaborating with others for mutual development and growth of the organization so as to improve my level of Professional Competence, Technical Skills and knowledge to Excel in my Desired Field.

Overview

8
8
years of professional experience

Work History

Growth Associate

Alore Pte. Ltd.
06.2022 - Current
  • Company Overview: https://alore.io
  • Managed a portfolio of key accounts, ensuring customer satisfaction and retention, resulting in a 20% increase in revenue and a 95% retention rate.
  • Developed and executed account plans, identifying up sell and cross-sell opportunities, resulting in a 30% increase in sales.
  • Own overall relationship with assigned clients, which includes managing on boarding, Implementation, training, increasing adoption, ensuring retention, and high levels of customer satisfaction.
  • Work with internal cross-functional teams (product, sales, Operations, product marketing, Support etc.) to ensure customer’s issues/solutions are addressed.
  • Collaborated with cross-functional teams to develop customized solutions to meet client needs, resulting in increased customer loyalty and satisfaction.
  • Conducted regular business reviews with clients to identify areas for improvement and drive continuous improvement.
  • Run, manage, and visualize the complete customer funnel, through a consolidated stack of growth, sales, and automation tools: Email Warmer, Drip Campaigner, Collaborative Inbox and Calendar.
  • Prepare necessary documentation or visuals for the client to demonstrate the performance of Campaigns.

Senior Analyst

Accenture India Private Limited
12.2021 - 06.2022
  • Company Overview: https://www.accenture.com
  • Efficiently managing the relationship with customers and thoroughly document cases.
  • Collaborate on cross-team and cross-product technical issues by working with resources from other groups to resolve customer issues.
  • Managed approximately 40 incoming calls, emails per day from customers.
  • Resolving network issue, Installing and configuring hardware and software, speaking to customers to quickly get to the root of their problem.
  • Used tools such as: Service now, Active Directory.

Business Analyst

HCL Technologies
03.2020 - 10.2021
  • Company Overview: https://www.hcltech.com/
  • Strong fundamental knowledge of ITIL/ITSM process, service management operations & calculations.
  • Steered reports & SLA/KPI deck generation on a cyclical basis via Power BI, Service Now, SharePoint.
  • Prepared & presented daily deck to stakeholders & proactively reported the issues faced at the ground level to meet the ideal service operation expectations while also developing delightful relationships with stakeholders.
  • Analyzed the Ticket Creation Ratio with the work volume and the quality SLA set and expected by stakeholders.
  • Contributed with reviews & feedback to the team members for their respective roles in case of any misconduct in the project's technical process.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Managed the Knowledge Management and provided the scope of improvisation within the defined parameters of the ground level of support for the client.
  • Mentored the team members in real-time for better deliverables, effective communication, collaboration, integration, and team work.
  • Participated in weekly client meetings to discuss solutions and update project status & statistics.
  • Overcame analytical issues effectively using Interpersonal Communication and now diagrams to increase productivity & strengthened work flow.
  • Analyzed client requirements and developed reports in Service Now & dashboards In Excel, Power BI.
  • Performed various statistical/mathematical techniques to bring out meaningful Insights.

Assistant Technical Analyst

Tech Mahindra
09.2018 - 02.2020
  • Company Overview: https://www.techmahindra.com/
  • Analyzed client requirements and developed reports in Service Now & dashboards In Excel, Power BI, Citrix.
  • Managed 45 customer calls daily and provided resolutions as required.

Analyst

Infosys Ltd.
10.2017 - 09.2018
  • Company Overview: https://www.infosys.com/
  • Worked as an Analyst for Technical International project on tools such as CITRIX, OR-Side, Service now, Remedy, Active Directory, Power BI, Service Now.
  • Managed as many calls as possible per day, sometimes above 40 calls a day.

Education

Bachelor Of Technology - Information Technology

SGGS Institute Of Engineering And Technology
Nanded
06.2016

Skills

  • Service Now
  • Power BI
  • OR-Side
  • Analytical and Problem-Solving Skills
  • Strong Communication and Interpersonal skills
  • Advance Microsoft Excel
  • Account Management
  • Customer Relationship Management
  • Active Directory
  • Sales Process and Techniques
  • Alore Drip Campaigner
  • Customer service

Accomplishments

    Achieved the "Performer of the Month" award three times at Infosys, attesting to my consistent excellence, strong work ethic, and impactful contributions to team success.

LANGUAGES

English (Fluent)
Hindi (Fluent)
Marathi (Native)

Timeline

Growth Associate

Alore Pte. Ltd.
06.2022 - Current

Senior Analyst

Accenture India Private Limited
12.2021 - 06.2022

Business Analyst

HCL Technologies
03.2020 - 10.2021

Assistant Technical Analyst

Tech Mahindra
09.2018 - 02.2020

Analyst

Infosys Ltd.
10.2017 - 09.2018

Bachelor Of Technology - Information Technology

SGGS Institute Of Engineering And Technology

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ANJALI RAMTEKE