Miraj Ali
Chennai
Summary
Dynamic Senior Research Analyst with a proven track record at Merit Data and Technology, excelling in project management and data analysis. Recognized as a Star Performer, I enhance customer satisfaction through effective problem-solving and team collaboration, consistently delivering impactful reports and training sessions that drive operational success.
Overview
11
11
years of professional experience
Work History
Senior Research Analyst & Subject Matter Expert
Merit Data and Technology , Ambattur, Chennai
Chennai
08.2016 - Current
- Managed multiple projects simultaneously while adhering to tight deadlines.
- Facilitated training sessions for new employees on company policies and procedures.
- Created detailed reports on project progress, metrics, and results for stakeholders' review
- Monitored operations and reviewed records and metrics to understand company performance.
- Organized client meetings to provide project updates.
- Facilitated team meetings to discuss targets, strategies, and address any issues.
- Webresearch and Build corporate related contacts from different industries like Telecoms, Life sciences and Banking sector
- Call and verify the company details and do a end to end research to fill in the clients CRM tool
- Working on a special client project individually called AM-BC project & Re-research Project.
- Collaborated with team members to achieve target results.
- Used coordination and planning skills to achieve results according to schedule.
- Increased customer satisfaction by resolving issues.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- ACHIEVMENTS
- Star Performer
- Consistent Performer
- Quality Champion
- Spot Award
- Managed day-to-day operations within the research department while ensuring compliance with company policies.
Customer Contact Executive
Infotronics Communications Pvt. Ltd.
Chennai
07.2014 - 02.2016
- Survey calling - UK Customers
- Supporting Freshers and Training them while on board
- QC support whenever required.
Education
High School Diploma -
Swami Vivekanand Secondary & SR Secondary Open
Bachelor of Arts - English
CH. Charan Singh University MEERUT
Skills
- Problem-solving
- Data analysis
- Customer service
- Project management
- Report writing
- Customer relationship management
- Web research
- Team collaboration
- Employee training
- Performance monitoring
- Excellent communication
Languages
English, Tamil, Hindi, Bengali
Hobbies
Listening Music & Playing Football
Timeline
Senior Research Analyst & Subject Matter Expert
Merit Data and Technology , Ambattur, Chennai
08.2016 - Current
Customer Contact Executive
Infotronics Communications Pvt. Ltd.
07.2014 - 02.2016
High School Diploma -
Swami Vivekanand Secondary & SR Secondary Open
Bachelor of Arts - English
CH. Charan Singh University MEERUT
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