Suneha Ghosh

Leadership and mentorship.

• Cultivated professional development by mentoring junior staff in project management methodologies and advanced technical troubleshooting.
• Spearheaded knowledge-sharing workshops to brief internal teams on emerging new releases and advanced functionalities.
• Evaluated new-hire proficiency through rigorous technical assessments to gauge competency within the ArcGIS Enterprise suite.
• Fostered a collaborative culture by maintaining strong, productive relationships with cross-functional colleagues and executive management.
• Developed training materials and conducted workshops for junior analysts on GIS tools.
• Developed training materials for new software solutions and systems within the organization.
• Mentored junior staff in technical skills and professional development within the team.
• Identified areas for improvement, narrowing focus for decision-makers in making necessary changes.

Strategy, Analysis & Decision Support

• Served as a technical Subject Matter Expert (SME), providing strategic counsel to senior leadership to navigate complex challenges and structure a progressive plan for the team.
• Synthesized training plans for the team to familiarize them with the changes.
• Developed and executed strategic initiatives designed to pivot quickly and take advantage of emerging changes.

Customer Excellence & Problem Solving

• Performed high-priority resolutions for the client grievances, and executed corrective action plans to prevent recurrence and improve service quality.
• Delivered high-tier client support, resolving complex inquiries within established SLAs, while maintaining an exceptional standard of service.
• Proactively assessed client requirements to deliver tailored solutions with high efficiency and precision.
• Orchestrated onboarding programs for new hires, specializing in deep-dive sessions on new software releases, and ongoing technical resolutions.
• Provided technical support and troubleshooting for GIS software issues within the team.
• Provided technical guidance and training in the use of GIS software and applications.
• Reviewed output from other analysts to ensure accuracy before delivery to customers.
• Made recommendations regarding GIS software upgrades.
• Identified the needs of customers promptly and efficiently.

• Provided technical support for GIS applications and systems users.
• Collaborated with colleagues in various departments on projects related to GIS technology.
• Provided technical support for users of Geographic Information System applications.
• Used GIS technology, equipment, or systems to produce data layers, maps, tables, and reports.
• Made recommendations regarding GIS software upgrades.
• Made recommendations regarding upgrades of new and revised GIS software, equipment, and applications.

• Intern at Innovalance Learning Systems Pvt. Ltd. as Subject Matter Expert (Geography)

• Internship in the project entitled 'Asthma predictability index of children with atopic parents and its relation with air pollution in and around Kolkata.