MIR ASGHAR ALI
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
7
7
years of post-secondary education
1
1
Language
Work History
Team Leader CRM & MIS
Nexus Hyderabad Mall
Hyderabad
07.2022 - Current
- Mentored and guided employees to foster proper completion of assigned duties.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to work.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Assist customers with lost and found items, store directories, and customer complaints
- Manage the customer email, messages and Phone call responding to inquiries and resolving customer issues
- Develop and maintain Excel spreadsheets, databases, and reports for various departments
- Analyze large datasets to identify trends and provide insights to management
- Design and implement automated reporting systems to reduce manual data entry and improve efficiency
- Collaborate with cross-functional teams to ensure data accuracy and consistency.
Seller Support Associate
Teleperformance India Pvt Ltd
08.2021 - 05.2022
- Support Sellers in order to resolve their queries related to process, managing account and orders
- Troubleshoot Technical issues in client portal by utilizing internal tools
- Handle Excel Bulk Upload issues and ensures correct data is reflecting on client portal and buyer site.
Store In charge
Al Urooj Building Materials
Abu Dhabi
02.2020 - 04.2021
- Process local and international purchase orders and ensure timely delivery of sales orders
- Maintain excel dashboard of stock movement and report on daily, weekly, and monthly basis
- Prepare product catalogue and product samples for clients & consultants
- Ensures all stock is stored properly as per store standards.
Store Keeper
Salt n Pepper Fashions Pvt ltd
Hyderabad
07.2014 - 01.2020
- Handle warehouse spread at 2500 sq ft
- Having capacity of 20000 units
- Keep Record of stock Available in Store and warehouse
- Supervise all inward and outward stock of the warehouse
- Ensure stock stored properly in warehouse
- Do physical Check of stock whenever stock arrives to warehouse
- Prepare Tax Invoices, delivery challans and Issue Waybills
- Keep control over shrinkage of stock by regular check
- Send Reports to concern department.
Store Manager
Redtag Dubai L.L.C
Abu Dhabi
03.2012 - 05.2014
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Warehouse Supervisor
Zentrum Fashions & Fits Pvt. Ltd
Hyderabad
10.2007 - 01.2012
Education
B.com -
Osmania University
Hyderabad 08.2004 - 01.2007
Intermediate (C.E.C.) -
Board of Intermediate Education
06.2002 - 07.2004
S.S.C -
Board of Secondary Education
04.2002 - 04.2004
Skills
ADVANCE MS EXCEL
Professional Highlights
Over 15 years of experience in handling retail stores and warehouses reaching organizational goals and objectives. Extensive experience in customer service and logistics, MIS Data management as well as administration and general management. Demonstrated ability to take initiative and lead others, Self-motivated and team oriented.
Personal Information
- Date of Birth: 12/31/85
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Team Leader CRM & MIS
Nexus Hyderabad Mall
07.2022 - Current
Seller Support Associate
Teleperformance India Pvt Ltd
08.2021 - 05.2022
Store In charge
Al Urooj Building Materials
02.2020 - 04.2021
Store Keeper
Salt n Pepper Fashions Pvt ltd
07.2014 - 01.2020
Store Manager
Redtag Dubai L.L.C
03.2012 - 05.2014
Warehouse Supervisor
Zentrum Fashions & Fits Pvt. Ltd
10.2007 - 01.2012
B.com -
Osmania University
08.2004 - 01.2007
Intermediate (C.E.C.) -
Board of Intermediate Education
06.2002 - 07.2004
S.S.C -
Board of Secondary Education
04.2002 - 04.2004
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