Shikha Singh
New Delhi
Summary
Experienced Quality Assurance Lead with extensive knowledge of industry practices, processes, and quality management. Proficient in quality cost concepts and techniques, driving revenue growth and operational improvement through high-quality products & services.
Overview
3
3
years of professional experience
Work History
Quality Analyst Lead
concentrix
Gurugaram
07.2022 - Current
- Created and maintained quality assurance process documentation.
- Implemented procedures to maintain quality standards by conducting annual audits and random inspections for plant facilities.
- Resolved conflicts related to product relevancy and specifications changes by coordinating between departments.
- Ensured adherence to community guidelines and company policies by reviewing and moderating user-generated content
Quality Analyst
Avantive solution
Noida
12.2021 - 07.2022
- Monitored and evaluated inbound and outbound calls in English and Spanish to ensure compliance with company policies.
- Identified key areas for enhancing product quality through careful review and analysis of customer feedback.
- Ensured effective client engagement by conducting weekly calibration calls
Education
Foreign Language - Spanish Language And Literature
Delhi University
New Delhi08-2020
Bachelor of Commerce - Accounting And Business Management
Delhi University
New Delhi 08-2019
Skills
- Advance MS Excel
- MS Power Point
- Project Management
- Quality Management Systems
- Customer Satisfaction
- Results and Deadline-Driven
- Collaborative Team Player
- Time management abilities
- Client Requirements
- Excellent Communication
Languages
Hindi
First Language
English
Proficient (C2)
C2
Spanish
Advanced (C1)
C1
Accomplishments
Recognized as the top performer on a quarterly basis.
Timeline
Quality Analyst Lead
concentrix
07.2022 - Current
Quality Analyst
Avantive solution
12.2021 - 07.2022
Foreign Language - Spanish Language And Literature
Delhi University
Bachelor of Commerce - Accounting And Business Management
Delhi University
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