Mirthipati Satya

• Handled employee queries related to HR policies, payroll, benefits, talent acquisition, leave management, onboarding, and offboarding.
• Supported employees with Annual Benefits Enrollment and Qualified Life Events.
• Provided HR support to employees and managers, ensuring clear communication of company policies and procedures.
• Assisted with payroll audits and payroll-related concerns in coordination with relevant teams.
• Managed and tracked HR cases and employee concerns, ensuring timely resolution.
• Coordinated with cross-functional teams and line managers to resolve employee issues.
• Maintained confidential employee records and HR documentation in compliance with company policies.

• • Provided customer support to guests and hosts via chat, email, and phone.
  • Resolved issues related to bookings, cancellations, refunds, and account concerns.
  • Handled customer complaints and escalations while maintaining a high level of service.
  • Ensured accurate documentation of customer interactions and case management.
  • Collaborated with internal teams to resolve complex customer issues efficiently.