MIRZA ABBAS ALI
Bangalore
Summary
Seasoned professional with 10+ years of experience in streamlining processes, enhancing operational efficiency, and driving cost reductions. Proven track record of delivering operational excellence, optimizing team performance, and aligning strategies with business objectives to achieve measurable results.
Overview
12
12
years of professional experience
Work History
Operations Manager
Transworld Systems Inc
Bangalore
12.2021 - Current
- Oversee end-to-end operations management, including SLA delivery, people management, training & development, project delivery, and client relationship management.
- Lead a team of 250+ associates across diverse mortgage risk management functions, ensuring efficient operations and consistent delivery of high-quality services.
- Hold full P&L accountability with a focus on surpassing performance benchmarks through process optimization, cost control, and elimination of operational redundancies.
- Spearhead key transition and transformation projects, successfully designing and implementing layouts and migration plans for new processes, enabling smooth onboarding and scalability.
- Build and lead high-performing teams by implementing targeted training and development programs that consistently enhance employee capability and performance.
- Designed and executed comprehensive training initiatives that boosted staff productivity, engagement, and overall morale.
Assistant Manager
Transworld Systems Inc
Bangalore
12.2020 - 11.2021
- Supported end-to-end operations management, including SLA adherence, team leadership, training & development, project execution, and client coordination.
- Managed a team of 150+ associates across various functions within the mortgage risk management and product lifecycle.
- Collaborated closely with the Operations Manager on key transition and organizational transformation projects, contributing to the successful migration and stabilization of new processes.
- Played a vital role in maintaining service quality and process efficiency through effective performance monitoring and people management.
- Contributed to the design and delivery of training programs aimed at enhancing team skills and supporting business objectives.
Team Lead
Transworld Systems Inc
Bangalore
07.2018 - 11.2020
- Managed a team of 25+ associates
- Meeting All service level agreement for 3 processes
- Led the team to meet SLA by Training, Motivating, Team player, Grooming agents for next level, building team activities, Knowledge transfer, Rewards and Recognition
- Best lead award received 8 times during the span of 2.4yrs
- Have Transition clients by training and development, client management, capacity planning, time management, performance review.
Education
MASTER - BUSINESS ADMINISTRATION
Sikkim Manipal university
01.2017
BACHELOR - COMMERCE
Bangalore University
01.2012
Skills
- Capacity planning/utilization
- Transitions
- Training & development
- Excellent organizational skills
- Good conflict resolution
- Proven leadership skills
- Strong attention to detail
- Strategic decisions
- Adept at budgeting & forecasting
Projects
Successfully transitioned over 50 plus projects (200 FTE worth work) in span of 2 years. The projects include all skillsets (Non voice, Semi & Voice). Effective client management by having regular connects with my clients. Building road maps for agents, creating SOPs, training & development, knowledge transfer. Taken accountability from start to end of every project led under me. Expertise in setting up layouts and plans for migration of new projects to achieve smooth transitions.
Languages
- English
- Kannada
- Hindi
- Tamil
- Urdu
Personal Information
- Date of Birth: 08/13/91
- Nationality: Indian
Languages
English
First Language
Timeline
Operations Manager
Transworld Systems Inc
12.2021 - Current
Assistant Manager
Transworld Systems Inc
12.2020 - 11.2021
Team Lead
Transworld Systems Inc
07.2018 - 11.2020
MASTER - BUSINESS ADMINISTRATION
Sikkim Manipal university
BACHELOR - COMMERCE
Bangalore University
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