Mirza Gayasuddin
Cargo Manager
Bengaluru
Summary
Senior Airline Cargo Operations & Commercial Leader with over 22 years of progressive experience across airline cargo operations, freighter management, GSSA operations, and aviation logistics. Proven expertise in multi-station cargo network management, freighter operations, capacity and payload optimization, regulatory compliance, and revenue growth. Successfully led first-time cargo route launches, optimized airline capacity utilization, and managed high-value, sensitive, and regulated cargo. Strong exposure to GCC aviation standards, IATA/ISARP compliance, and stakeholder coordination with airlines, airports, customs, GSAs, and logistics partners. Recognized for operational excellence, SLA achievement, cost control, and team leadership in complex, high-pressure aviation environments.
Overview
22
22
years of professional experience
5
5
Certifications
Work History
Sales Manager – Karnataka
Zeal Global Logistics (GSSA for Copa Airlines & Air Europa)
02.2025 - 05.2025
- Led commercial cargo sales and strategic market development for South India across Latin America, Europe, Middle East, and Africa.
- Managed airline capacity utilization for Copa Airlines (narrow-body) and Air Europa (wide-body) operations.
- Played a key role in the successful launch of Vietjet Air Cargo (BLR–SGN), establishing the first direct air cargo service between Bangalore and Ho Chi Minh City.
- Conducted competitor benchmarking and market trend analysis to support pricing and capacity strategies.
- Strengthened relationships with freight forwarders, exporters, and trade partners, driving market penetration.
Manager – Cargo Operations, IndiGo
IndiGo Airlines (InterGlobe Aviation Ltd.)
12.2006 - 12.2024
- Led cargo operations across a multi-station domestic and international network, handling high-risk and regulated cargo with zero major audit findings.
- Supervised freighter operations between Bangalore and Dubai World Central, ensuring SLA compliance and uninterrupted cargo movement.
- Managed supplier and ground handler contracts, improving SLA adherence by 10% through structured performance management.
- Designed and implemented cargo process optimization initiatives, improving operational efficiency and compliance.
- Led cost control initiatives by analyzing operational expenditure and implementing efficiency-driven solutions.
- Coordinated closely with airport authorities, customs, and internal airline stakeholders to ensure smooth operations.
Assistant Manager – Cargo Operations
IndiGo Airlines
01.2011 - 01.2018
- Optimized cargo operations across multiple hubs through effective supplier and SLA management.
- Conducted compliance audits ensuring adherence to customs and aviation regulations.
- Led safety initiatives, strengthening hazard identification and risk management protocols.
Executive – Cargo & Ramp Services
IndiGo Airlines
01.2006 - 01.2011
- Supervised ramp and warehouse cargo handling operations, ensuring safety and efficiency.
- Coordinated with freight forwarders, ground handlers, and regulatory authorities for seamless cargo movement.
Cargo Officer – Cargo & Ramp Services
Air Sahara
01.2003 - 01.2006
- Managed cargo logistics and inventory control processes.
- Improved operational efficiency and minimized revenue leakage.
Education
Bachelor of Commerce - undefined
Gitam Institute of Management
01-2021
Bachelor of Science - undefined
D.R.M. Science College
01-1999
Skills
Airline Cargo Operations & Network Management
Freighter Operations, Payload & Capacity Optimization
Commercial Cargo Strategy & Revenue Optimization
Regulatory Compliance, Safety & Risk Management
Vendor, GSA & Stakeholder Management
Performance Management & Continuous Improvement
Leadership, Team Development & Change Management
Cargo Systems & Digital Enablement
Certification
IATA Dangerous Goods Regulations – Category 6
Accomplishments
- Successfully launched Vietjet Air Cargo (BLR–SGN), opening new South India–Vietnam trade opportunities.
- Achieved highest cargo tonnage for multiple fiscal years (2019–2024).
- Managed average monthly volumes of 7,000+ tons (4,000 outbound / 3,000 inbound) across domestic and international operations.
- Led ramp process optimization project delivering 15% throughput increase and 20% efficiency improvement.
- Achieved A+20 SLA early clearance on freighter operations (BLR–DWC).
Timeline
Sales Manager – Karnataka
Zeal Global Logistics (GSSA for Copa Airlines & Air Europa)
02.2025 - 05.2025
Assistant Manager – Cargo Operations
IndiGo Airlines
01.2011 - 01.2018
Manager – Cargo Operations, IndiGo
IndiGo Airlines (InterGlobe Aviation Ltd.)
12.2006 - 12.2024
Executive – Cargo & Ramp Services
IndiGo Airlines
01.2006 - 01.2011
Cargo Officer – Cargo & Ramp Services
Air Sahara
01.2003 - 01.2006
Bachelor of Commerce - undefined
Gitam Institute of Management
Bachelor of Science - undefined
D.R.M. Science College