Mirza Razia Sultana Begum
Kurnool
Overview
3
3
Languages
8
8
years of professional experience
Work History
Admission Support Executive
UniAthena Private Limited
01.2025 - Current
- Provide end-to-end admission support and guidance to prospective students throughout the enrollment process.
- Handle student inquiries through phone, email, and other communication channels, providing accurate information about courses, admission requirements, fees, and procedures.
- Assist prospective students with application submissions, document requirements, and follow-ups to ensure a smooth admission experience.
- Coordinate with internal academic and admissions teams to resolve student queries and address application-related issues efficiently.
- Maintain accurate student records and regularly update admission-related information in internal systems/CRM.
- Follow up with prospective students to support conversions and ensure timely completion of admission formalities.
- Build positive relationships with students by providing professional, timely, and personalized assistance.
Career Counselor
EduBridge Learning Pvt. Ltd.
09.2023 - 01.2025
- Role Overview: As a Lead Converter at Edubridge, I was responsible for engaging potential leads and converting them into enrollments for educational programs. My role involved proactive outreach, effective communication, and goal-oriented performance to achieve daily and monthly enrollment targets.
- Key Responsibilities:
- Initiated contact with 100 leads daily through phone calls, emails, and other communication channels.
- Conducted 40 connected calls daily to establish rapport and assess the needs of prospective students.
- Provided comprehensive information about educational programs, course offerings, and benefits to potential students.
- Addressed inquiries and objections from leads, emphasizing the value proposition and benefits of enrolling with Edubridge.
- Utilized persuasive selling techniques and negotiation skills to guide leads through the enrollment process.
- Maintained accurate records of lead interactions, follow-up activities, and enrollment outcomes in the Leadsquared CRM system.
- Collaborated with the sales team and academic advisors to streamline the enrollment process and ensure a seamless experience for students.
- Met and exceeded monthly enrollment targets by consistently converting leads into enrolled students.
- Participated in ongoing training and professional development activities to enhance sales skills and product knowledge.
- Achievements:
- Successfully achieved monthly enrollment target of 40 enrollments on multiple occasions.
- Recognized for outstanding performance and dedication to meeting and exceeding KRA metrics.
- Contributed to the growth and success of Edubridge by consistently driving enrollment numbers.
Academic Counselor
Narayana Educational Institution
09.2021 - 09.2023
- Job Roles & Responsibilities:
- Conduct outbound calls to prospective leads using provided contact lists.
- Introduce our organization's products/services and explain their benefits to potential leads.
- Answer any questions or concerns that potential leads may have about our products/services.
- Persuade potential leads to engage with our organization by scheduling appointments, registering for events.
- Maintain accurate records of all interactions with potential leads in the company database.
- Meet or exceed weekly and monthly sales targets.
- Collaborate with the sales and marketing teams to identify new opportunities for lead generation.
- Continuously strive to improve sales techniques and product knowledge through training sessions and self-study.
Academic Operational Manager
EduMeta the i- School
02.2019 - 07.2019
- Make over 100 outbound calls daily, with a minimum talk time of 150 minutes.
- Meet monthly sales targets by engaging prospective clients.
- Provide detailed explanations of franchise costs and business models to potential partners.
- Offer complete operational support, including guidance on franchise setup and best practices.
- Maintain accurate records of communications and sales progress through CRM tools.
- Collaborate with the management team to improve sales strategies and support initiatives.
- WORK FROM HOME
Education
LLM -
Sri Krishnadevaraya University
01.2017
LLB - undefined
Rayalaseema University Kurnool
01.2015
Computer Science
Sri Krishnadevaraya University
01.2012
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NARAYANA JUNIOR COLLEGE
01.2009
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H M G Crescent English Medium School
01.2007
Skills
TECHNICAL & PROFESSIONAL SKILLS
CRM Platforms: LeadSquared, Privyr, UniAthena Internal CRM
Lead Management: Lead Tracking, Follow-up, Lead Conversion, Lead Qualification
Admission Support: Student Enquiries, Application Processing, Admission Follow-up
Communication: Email, Phone & WhatsApp Communication
Data Management: CRM Data Entry, Record Maintenance, Documentation
Tools: MS Excel, Microsoft Office
Professional Skills: Customer Service, Problem Solving, Time Management, Team Coordination
Timeline
Admission Support Executive
UniAthena Private Limited
01.2025 - Current
Career Counselor
EduBridge Learning Pvt. Ltd.
09.2023 - 01.2025
Academic Counselor
Narayana Educational Institution
09.2021 - 09.2023
Academic Operational Manager
EduMeta the i- School
02.2019 - 07.2019
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H M G Crescent English Medium School
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NARAYANA JUNIOR COLLEGE
Computer Science
Sri Krishnadevaraya University
LLB - undefined
Rayalaseema University Kurnool
LLM -
Sri Krishnadevaraya University