Deepak Satyapal
New Delhi
Summary
- Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
- dynamic professional with 5 years of experience in the customer service industry, Sales and Team Management.
- Experienced in functioning as an escalation expert to resolve critical issues of customers, and exceeding sales goals.
- Possess excellent interpersonal, communication, and organizational skills with proven abilities in team management.
Overview
8
8
years of professional experience
Work History
Admission Support Executive
Aakash Educational Service Ltd.
New Delhi
04.2022 - 03.2023
- Provided administrative support to the executive team, resulting in improved operational efficiency.
- Directly handling the customer over email, audio calls, and video conferences.
- Following up with the customers and ensuring customer retention at maximum.
- Able to achieve maximum customer appreciation and sales targets.
- Handling customer queries and complaints and ensuring a speedy and satisfactory resolution.
Airline Security Executive
SpiceJet Ltd.
Indira Gandhi International Airport, New Delhi
12.2018 - 05.2021
- Ensured the security of passengers and cargo by following the established security protocols.
- Perform security checks of passengers through profiling.
- Security clearance of scheduled aircraft.
- Security checks of passengers' belongings.
- Deployment of staff to perform all the security measures.
- Reported daily security incidents, accidents and medical emergencies to the supervisor.
Process Associate
IGT Solutions Pvt. Ltd
Gurugram
08.2017 - 05.2018
- Worked as a claim handler for all passengers across the world for Air France, KLM, and Delta Airlines.
- Responsible for making Supervisory calls
- Consistently meeting KRA's (Quality score, Knowledge check, etc)
- Mentoring and providing Floor support to the team.
Sales Associate
Convergys India Ltd.
Gurugram
11.2014 - 04.2016
- Customer support by understanding their needs, recommending the right products, and resolving customer issues
- Executing daily, weekly, and monthly sales goals.
- Monitoring and process support to new joinees
Education
Bachelor of Science - Hospitality
Indira Gandhi National Open University
New Delhi, India08.2014
Commerce
Govt. Co-ed Senior Secoundary School
R.K Puram, New Delhi05.2010
Skills
- Data analysis
- Lead Generation
- Product and service sales
- Goals and performance
Timeline
Admission Support Executive
Aakash Educational Service Ltd.
04.2022 - 03.2023
Airline Security Executive
SpiceJet Ltd.
12.2018 - 05.2021
Process Associate
IGT Solutions Pvt. Ltd
08.2017 - 05.2018
Sales Associate
Convergys India Ltd.
11.2014 - 04.2016
Bachelor of Science - Hospitality
Indira Gandhi National Open University
Commerce
Govt. Co-ed Senior Secoundary School
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