Arya VL
Admission Executive
Thiruvananthapuram
Summary
Dedicated professional with a strong commitment to comprehending customer concerns and finding effective solutions. Resourceful team player with the flexibility to manage diverse client demands, troubleshoot complex software issues, and meticulously document bugs. Recognized for a results-driven approach in support services, consistently resolving customer issues and upholding high service standards. Fosters collaboration and adapts to ever-changing environments to ensure team success and customer satisfaction.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
2
2
Languages
Work History
Admission and Support Executive -
MSM UNIFY
11.2023 - Current
- Managed high-volume study abroad applications effectively, prioritizing urgent cases and delegating to team members when necessary.
- Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
- Enhanced customer satisfaction by addressing and resolving technical issues promptly.
Admissions and Support Executive
M Square Media (MSM)
12.2022 - 07.2023
- Worked as the representative of Selkirk College, BC, Canada and it included the eligibility check of Applicants, processing of Applications and End to End Services for students until their pre-departure
- Also had inbound and outbound calls as per the requirement and managed the college emails.
Student Support & Admission Officer
Aakash Educational Services Ltd
10.2018 - 06.2020
- Inbound and Outbound calling to the enquiries and make them attend the seminar for admission.
- The job was target oriented based on the courses and also to call students for fee followup ,student file preparation and update the enquiries on daily basis.
- Updating all the Google sheets related to marketing and admission.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Centre Head
ICMS International College
06.2016 - 07.2018
- Started as Counsellor and promoted as the centre Head
- I had to manage all the operational works
- This includes student admissions, faculty and staff recruitment, Staff Salary, Student's exams and certificate update, Affiliation renewal, contact with vendors for orders, Meetings and seminar arrangements in schools and colleges etc
- Kept facility in compliance with all applicable standards and laws.
- Negotiated with vendors for cost-effective supplies, ensuring center operated within budget constraints.
- Developed strong community relationships to support center programs and initiatives.
- Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
- Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.
Education
No Degree - Computer Science
Christ Nagar College
Trivandrum 04.2013 - 01.2016
HSE - undefined
GGHSS Malayinkeezh
01.2011 - 01.2013
Secondary Education - undefined
Saraswathy Vidyanikethan Public School
01.2009 - 01.2011
Skills
Software troubleshooting
Timeline
Admission and Support Executive -
MSM UNIFY
11.2023 - Current
Admissions and Support Executive
M Square Media (MSM)
12.2022 - 07.2023
Student Support & Admission Officer
Aakash Educational Services Ltd
10.2018 - 06.2020
Centre Head
ICMS International College
06.2016 - 07.2018
No Degree - Computer Science
Christ Nagar College
04.2013 - 01.2016
HSE - undefined
GGHSS Malayinkeezh
01.2011 - 01.2013
Secondary Education - undefined
Saraswathy Vidyanikethan Public School
01.2009 - 01.2011
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