Summary

Overview

Work History

Education

Skills

Timeline

Arya VL

Admission Executive

Thiruvananthapuram

Summary

Dedicated professional with a strong commitment to comprehending customer concerns and finding effective solutions. Resourceful team player with the flexibility to manage diverse client demands, troubleshoot complex software issues, and meticulously document bugs. Recognized for a results-driven approach in support services, consistently resolving customer issues and upholding high service standards. Fosters collaboration and adapts to ever-changing environments to ensure team success and customer satisfaction.

Overview

years of professional experience

years of post-secondary education

Languages

Work History

Admission and Support Executive -

MSM UNIFY

11.2023 - Current

Managed high-volume study abroad applications effectively, prioritizing urgent cases and delegating to team members when necessary.
Worked closely with development teams to communicate customer requirements, leading to enhanced product features tailored towards customer needs.
Enhanced customer satisfaction by addressing and resolving technical issues promptly.

Admissions and Support Executive

M Square Media (MSM)

12.2022 - 07.2023

Worked as the representative of Selkirk College, BC, Canada and it included the eligibility check of Applicants, processing of Applications and End to End Services for students until their pre-departure
Also had inbound and outbound calls as per the requirement and managed the college emails.

Student Support & Admission Officer

Aakash Educational Services Ltd

10.2018 - 06.2020

Inbound and Outbound calling to the enquiries and make them attend the seminar for admission.
The job was target oriented based on the courses and also to call students for fee followup ,student file preparation and update the enquiries on daily basis.
Updating all the Google sheets related to marketing and admission.
Mentored junior staff members, helping them develop their skills and advance in their careers.
Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.

Centre Head

ICMS International College

06.2016 - 07.2018

Started as Counsellor and promoted as the centre Head
I had to manage all the operational works
This includes student admissions, faculty and staff recruitment, Staff Salary, Student's exams and certificate update, Affiliation renewal, contact with vendors for orders, Meetings and seminar arrangements in schools and colleges etc
Kept facility in compliance with all applicable standards and laws.
Negotiated with vendors for cost-effective supplies, ensuring center operated within budget constraints.
Developed strong community relationships to support center programs and initiatives.
Collaborated with parents to enhance communication channels, strengthening the home-school partnership for improved student outcomes.
Evaluated staff performance regularly through observations, providing actionable feedback that led to professional growth.

Education

No Degree - Computer Science

Christ Nagar College

Trivandrum

04.2013 - 01.2016

HSE - undefined

GGHSS Malayinkeezh

01.2011 - 01.2013

Secondary Education - undefined

Saraswathy Vidyanikethan Public School

01.2009 - 01.2011

Skills

Software troubleshooting

Problem-solving

Customer service

Document management

Teamwork and collaboration

Staff training

Leading team meetings

Meeting coordination

Customer service understanding

Work Planning and Prioritization

Flexible schedule

Microsoft office

Data entry