VIKAS TEMKAR
Mumbai
Summary
Proven IT professional with a track record of enhancing system efficiency and customer satisfaction at Maxval Technologies Pvt. Ltd. Excelled in technical support, problem-solving, and software troubleshooting, boosting employee productivity by streamlining internal processes. Skilled in hardware and software installation, with a knack for mentoring team members and managing complex customer issues effectively.
Overview
10
10
years of professional experience
Work History
IT Support Executive
Maxval Technologies PVT. LTD.
Navi Mumbai
06.2015 - Current
- Recognized and responded to client questions and concerns to improve quality of support procedures.
- Evaluated performance of support staff and provided coaching to improve performance.
- Improved internal processes to increase customer response times and employee productivity.
- Configured computer systems, installed software applications and performed upgrades according to company standards.
- Maintained a high level of professionalism when dealing with difficult customers or situations.
- Coordinated with other departments to ensure timely resolution of customer complaints or requests.
- Identified, researched and resolved customer issues related to software applications, hardware components and network connectivity.
- Monitored incoming calls and emails from customers; responded promptly as needed.
- Provided technical support to customers via phone, email and remote access tools.
- Assisted customers with installation, setup, customization and troubleshooting of hardware and software products.
- Mentored junior team members and managed employee relationships.
Desktop Support Engineer
SYSMAC IT SOLUTIONS PVT. LTD.
Mumbai
07.2014 - 06.2015
- Conducted regular system backups and disaster recovery operations, ensuring data integrity.
- Installed, configured, and maintained desktop operating systems, applications, and hardware for users.
- Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
- Coordinated with vendors for warranty and non-warranty hardware repairs and replacements.
- Evaluated software or hardware to recommend improvements or upgrades.
- Resolved printer problems remotely or onsite as needed by users.
- Monitored system performance and conducted preventive maintenance tasks regularly.
- Configured user accounts, permissions and passwords according to company policies.
- Completed routine maintenance and repair.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Education
CMS Certified Network Specialist -
CMS Info System Pvt. Ltd.
04.2014
Bachelor of Science - Information Technology
PUBLIC NIGHT DEGREE COLLEGE
Santacruz East, Mumbai04.2014
H.S.C. -
PUNE VIDYA BHAVAN Jr. COLLEGE OF SCIENCE
GHATKOPAR, Maharashtra, India04.2010
S.S.C -
KARACHI HIGH SCHOOL
Kurla, Maharashtra, India04.2008
Skills
- Technical support
- Technical support expertise
- Problem-solving
- Software troubleshooting
- System Upgrades
- Server management
- Hardware troubleshooting
- Backup management
- Virtualization technologies
- User management
- NAS management
- Firewall configuration
Languages
- English
- Hindi
- Marathi
Hobbies and Interests
- Listening music
- Playing cricket
- Watching cricket
Personal Information
- Age: 31
- Date of Birth: 08/21/92
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Languages
Marathi
First Language
English
Intermediate (B1)
B1
Hindi
Upper Intermediate (B2)
B2
Timeline
IT Support Executive
Maxval Technologies PVT. LTD.
06.2015 - Current
Desktop Support Engineer
SYSMAC IT SOLUTIONS PVT. LTD.
07.2014 - 06.2015
CMS Certified Network Specialist -
CMS Info System Pvt. Ltd.
Bachelor of Science - Information Technology
PUBLIC NIGHT DEGREE COLLEGE
H.S.C. -
PUNE VIDYA BHAVAN Jr. COLLEGE OF SCIENCE
S.S.C -
KARACHI HIGH SCHOOL
Similar Profiles
Yuvarajnarayanan VijayakumarYuvarajnarayanan Vijayakumar
Sr. System Administrator at Maxval-IP Services Pvt LtdSr. System Administrator at Maxval-IP Services Pvt Ltd
Akanksha TiwariAkanksha Tiwari
Associate Manager at MaxVal Inc.Associate Manager at MaxVal Inc.
Sharath Reddy RaaviSharath Reddy Raavi
Product Engineer at Maxval Group Inc.Product Engineer at Maxval Group Inc.