Sundaram Mishra
Prayagraj
Summary
Dynamic IT Support Executive with proven expertise at iVisteck Partners India Pvt. Ltd., adept at resolving complex technical issues and managing support tickets efficiently. Skilled in remote desktop support and effective communication, I excel in delivering timely solutions and enhancing user satisfaction through proactive troubleshooting and strong problem-solving abilities.
Overview
1
1
year of professional experience
Work History
IT Support Executive
iVisteck Partners India Pvt. Ltd.
Noida
08.2024 - Current
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Provide Level 1 (L1) technical support via phone and Microsoft Teams, assisting users with IT-related issues.
- Utilize remote access tools to diagnose and resolve user-reported technical problems efficiently.
- Manage and track support tickets, ensuring timely resolution, and detailed documentation of troubleshooting steps.
Technical Support Engineer
Esolutions IT Services Pvt. Ltd.
Noida
04.2024 - 07.2024
- Monitored ticketing system queues for incoming requests from customers.
- Handle inbound call.omer calls, addressing technical concerns and providing effective resolutions.
- Provided support via remote desktop software, diagnosing customer issues over private and public networks.
Education
Bachelor of Technology - Computer Science
United College Of Engineering And Research
Prayagraj07-2023
Skills
- Technical support
- Remote desktop support
- Ticket management
- Network troubleshooting
- DBMS
- MySQL
- Core Java
- Active Directory
- Effective communication
Languages
Hindi
First Language
English
Advanced (C1)
C1
References
References available upon request.
Timeline
IT Support Executive
iVisteck Partners India Pvt. Ltd.
08.2024 - Current
Technical Support Engineer
Esolutions IT Services Pvt. Ltd.
04.2024 - 07.2024
Bachelor of Technology - Computer Science
United College Of Engineering And Research
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