Miss Kajal
Dalhousie
Summary
Aspiring to be a part an organization where there is ample opportunity of a challenging job & responsibility, scope of learning being part of a team ,which align its goal towards that development of organization by showing ones potential & worth and individual growth on a learning on learning tree.
Overview
3
3
years of professional experience
Work History
Front Office Assitant
ARK Holiday INN by DLS
Banikhet
2022.01 - 2023.12
- Handled confidential information in an organized manner according to company protocol.
- Ensured compliance with all applicable laws and regulations pertaining to front office operations.
- Greeted and welcomed guests in a professional manner.
- Oversaw day-to-day activities in order to ensure smooth functioning of the front desk operations.
- Compiled monthly financial reports for review by management.
- Monitored daily attendance records of employees assigned to the front office area.
- Answered incoming calls, redirected calls, and took messages as needed.
- Managed office supply inventory, placing orders and controlling costs.
Guest Relation Executive
ALPS Resort Dalhousie
Dalhousie
2022.01 - 2022.12
- Greeted and welcomed guests upon arrival to ensure a positive first impression.
- Tracked guest feedback to identify areas of improvement within the organization.
- Ensured that front desk operations ran smoothly and efficiently on a daily basis.
- Organized special events for VIP guests on behalf of the hotel management team.
- Coordinated with housekeeping staff to ensure rooms were adequately prepared for incoming guests.
- Collaborated with other departments such as marketing and sales to maximize revenue opportunities for the hotel.
- Assisted guests with check-in, check-out, and other inquiries in a timely manner.
- Resolved guest complaints in a professional and courteous manner.
- Resolved guest challenges and complaints by applying resourceful and actionable solutions.
Project Intern
Recity
Dalhousie
2021.03 - 2022.12
- Execute IEC activities for Behavior Change Communication (BCC) in the field, including door-to-door campaigns, community meetings, mass events, and clean-up drives.
- Lead field implementation of activities under the Water, Sanitation, and Hygiene (WASH) Program (WWP) component.
- Oversee the on-ground execution of technology-driven initiatives within the project.
Education
Bachelor of Science - B.Sc (Non-Medical)
DAV Collage Banikhet
Himachal Pradesh University2020-05
High School Diploma -
NSCBMSS School
Dalhousie2017-03
Skills
- Positive attitude.
- Good Inter personal and team work.
- Good Communication.
- Ability to learn new things.
Timeline
Front Office Assitant
ARK Holiday INN by DLS
2022.01 - 2023.12
Guest Relation Executive
ALPS Resort Dalhousie
2022.01 - 2022.12
Project Intern
Recity
2021.03 - 2022.12
Bachelor of Science - B.Sc (Non-Medical)
DAV Collage Banikhet
High School Diploma -
NSCBMSS School
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