Professional customer support specialist with strong communication and problem-solving skills. Expertise in resolving complex issues, maintaining high customer satisfaction, and adapting to changing needs. Proven ability to work collaboratively within teams and deliver results through effective leadership and organization. Skilled in CRM systems, conflict resolution, and customer relationship management.
Hi, I’m
Mit Sudhirkumar Shah
Senior Customer Support Executive
Ahmedabad,Gujarat
Summary
Overview
6
years of professional experience
Work History
Golden Fantasy Games LLP
Senior Customer Support Executive
10.2022 - 11.2023
Job overview
- Prepare other applications functionality list
- Prepare the USP document for the other applications
- Coordinate with the clients and support via Email, Chat, and Call
- Listening to customer complaints or concerns and working to resolve their issues
- Provide accurate, valid, and complete information using the right methods
- Follow communication procedures, guidelines, and policies
- Conducted regular performance reviews for team members to identify areas of improvement and provide constructive feedback.
Siya Infotech Solutions Private Limited
Customer Support Representative
01.2021 - 10.2022
Job overview
- Executes test cases under varying circumstances
- Documents and evaluates test results
- Detects, logs, and reports program bugs and glitches
- Tracks defects and helps troubleshoot errors
- Review test procedures and develop test scripts
- Partners with engineers to drive QA efforts
- Listening to customer complaints or concerns and working to resolve their issues
- Help clients solve their issues through email, messaging, and calls
- Identify and diagnose issues and bugs
- Categorize and record reported queries and provide solutions
- Advise users on the appropriate course of action
- Escalate, if needed, unresolved problems to a higher level of support
- Create bugs and assign them to the Developer team or QA team
- Coordinate with internal teams to identify and solve customer unresolved issues
- Get feedback from the customer after resolving their issues
Hi-tech Solution LLP
Customer Support Representative
04.2018 - 01.2021
Job overview
- Prepare project reports by collecting and analyzing client information
- Coordinate with the client via email and chat support
- Build sustainable relationships of trust with the client through open and interactive communication
- Taking or processing the order of projects of the client
- Listening to customer complaints or concerns and working to resolve their issues
- Provide accurate, valid, and complete information using the right methods
- Follow communication procedures, guidelines, and policies
Railway Electrification (Railways)
Back Office Executive
05.2017 - 04.2018
Job overview
- Typing, compiling, and preparing reports, presentations, and correspondence
- Draft the letters of Govt
- Officer
- Create letters of Railways, Print letters from the Railway board side
- Creating Railway files for the upcoming inspection
- Create and check all TA and Monthly expenses files
- Fill up all tender entries on the Railways board side
- Keep records of all vetted tender files
- All computer-related work
Shah Investors Home Limited
Back Office Executive
02.2016 - 05.2017
Job overview
- Composing emails as per client requirements and for support
- Testing in-house software
- Keep a record of the calls
- Receiving client calls and solving their queries
- Preparing User-Manual to use in-house software for clients and company employees
- Check and verify stock-related documents like Changes in bank form, C-KYC form, Email, and mobile update form
Shah Multi Services
Back Office Executive
05.2013 - 02.2016
Job overview
- Assist and support administrative staff in their day-to-day operations
- Administrative support for all data entry daily with MS Excel
- Assist and coordinate with sales and marketing teams
- Support sales staff in handling and documenting customer accounts
- Assist inventory-controlling staff in maintaining inventory records
- Assist front office staff in maintaining the office premises neat and clean
Education
KSV UniversityKadi, Gujarat, India
BCA from Computer Software
01.2013
University Overview
New Ganesh VidhyalayaAhmedabad, Gujarat, India
HSC from Commerce
01.2010
University Overview
New Ganesh VidhyalayaAhmedabad, Gujarat, India
SSC from Commerce
01.2008
University Overview
Skills
- Project Management
- Coordinate resources
- Critical Thinking
- Complaint Handling
- Customer Service
- Problem-solving skills
- Multitasking Abilities
Personal Information
Personal Information
- Date of Birth: 05/01/93
- Gender: Male
- Marital Status: Married
Hobbies and Interests
Hobbies and Interests
- Listen Music
- Photography
- Reading
- Traveling
- Sports
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Gujarati
Bilingual or Proficient (C2)
Timeline
Senior Customer Support Executive
Golden Fantasy Games LLP
10.2022 - 11.2023
Customer Support Representative
Siya Infotech Solutions Private Limited
01.2021 - 10.2022
Customer Support Representative
Hi-tech Solution LLP
04.2018 - 01.2021
Back Office Executive
Railway Electrification (Railways)
05.2017 - 04.2018
Back Office Executive
Shah Investors Home Limited
02.2016 - 05.2017
Back Office Executive
Shah Multi Services
05.2013 - 02.2016
KSV University
BCA from Computer Software
New Ganesh Vidhyalaya
HSC from Commerce
New Ganesh Vidhyalaya
SSC from Commerce
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