Open To Work
Mita Jain
Bangalore
Work Preference
Summary
Dynamic Learning & Development leader with a proven track record at The Onity Group, driving capability strategies that align with business transformation. Expert in organizational development and stakeholder management, I have successfully implemented AI-enabled learning solutions, enhancing workforce effectiveness and engagement across diverse teams.
Overview
11
11
years of professional experience
Work History
Manager – Learning & Development
The Onity Group
07.2024 - Current
- Drove capability strategy that enhanced business transformation and improved customer outcomes
- Partnered with senior leadership to align talent development with key business priorities
- Designed learning journeys that strengthened workforce capability across functions
- Lead enterprise-wide competency development function managing a team of 5
- Implemented AI-enabled learning solutions to enhance learning effectiveness
Assistant Manager – Learning & Development
The Onity Group
07.2020 - 06.2024
- Led enterprise learning programs enhancing leadership and behavioral capabilities
- Built and scaled social learning initiative, increasing engagement and facilitating knowledge sharing
- Designed programs on decision-making, influencing, and workplace effectiveness to support employee development
- Delivered large-scale training interventions using blended learning approaches
People & Culture Specialist
IKEA India
04.2019 - 06.2020
- Led learning and development initiatives to enhance employee skills across multiple retail units
- Implemented leadership programs to elevate customer experience outcomes through improved leadership capabilities
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Analyzed market trends to inform product development and strategic planning.
- Coordinated training programs for staff on customer service best practices.
Group Manager – Learning & Development
WNS Global Services
06.2015 - 03.2019
- Led capability development initiatives for 1200+ employees across India, enhancing skill sets aligned with organizational goals
- Conducted training needs analysis to identify gaps and designed performance-driven interventions, improving employee engagement and effectiveness
- Led cross-functional teams to enhance service delivery and operational efficiency.
- Developed strategic plans to improve client relationships and satisfaction levels.
- Managed project timelines and resource allocation for successful implementation.
Education
MA - Psychology
Psychology
India04-2026
CIPD Level 5 Diploma -
UK
Certified Instructional Design Practitioner -
KPMG
Certified Behavioral Therapist -
BACP
Certified DISC Practitioner -
Bachelor of Commerce -
Skills
- Learning Strategy
- Organizational Development
- Leadership Development
- Competency Frameworks
- Talent Development
- Stakeholder Management
- Culture Transformation
- Change Management
- Learning Technologies
- Performance Management
Timeline
Manager – Learning & Development
The Onity Group
07.2024 - Current
Assistant Manager – Learning & Development
The Onity Group
07.2020 - 06.2024
People & Culture Specialist
IKEA India
04.2019 - 06.2020
Group Manager – Learning & Development
WNS Global Services
06.2015 - 03.2019
MA - Psychology
Psychology
CIPD Level 5 Diploma -
UK
Certified Instructional Design Practitioner -
KPMG
Certified Behavioral Therapist -
BACP