MITALI DAS
Area Retail Manager
BANGALORE
Summary
Result driven professional with 12 years of rich experience in managing the Sales & Operations, and functions related to the Retail Industry. Knowledge and Strong hands on Training & Coaching, General Administration, Human Resource Management and Customer Relations, currently spearheading as Store Manager RELIANCE JEWELS. An unwavering commitment to Business Growth, Profitability, Customer Excellence, Human power development, with the ability to ensure high quality and timely delivery of customer requests, build productive relationships, resolve complex issues and win customer loyalty.
Overview
2023
2023
years of professional experience
14
14
years of post-secondary education
Work History
Area Retail Manager
Hidesign
06.2022 - 06.2022
- Streamlined daily operations for increased efficiency by developing standardized procedures and optimizing store layouts.
- Expanded market reach with targeted community outreach events, partnerships, and online presence.
- Increased employee retention with comprehensive recruitment processes, ongoing mentoring, and a positive work environment.
- Evaluated competitors'' strategies regularly to identify opportunities for differentiation and growth in the market.
MANAGER - STORE OPERATIONS
RELIANCE RETAIL
1 2021 - 05.2022
- Monitored day-to-day Sales & Operation activities of 5000Sq Ft store with 20 employees, noting areas needing improvement and implementing plans for rectification.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
MANAGER - STORE OPERATIONS
FOREVER NEW
09.2018 - 08.2020
- Responsible for Day to day sales & Operations of the store.
- Recognized for best groomed store in south.
- Zero variance in stock inventory audit.
- Best store manager in south for driving the most profitable store in south.
ASSISTANT STORE MANAGER
Louis Philippe
02.2015 - 09.2018
- Handling a team of 18People.
- Recognized for best revenue generator &customer service store in South India.
- Zero variance in stock inventory audit.
- Store won the best Visual Merchandise.
ASSISTANT STORE MANAGER
STARBUCKS
09.2013 - 01.2015
- Certified as a Trainer.
- Rated 94% in Training Audit conducted by L@D Team.
- Rated 98% (Excellent Control) in (QASA) FSSAI Audit performed by external agencies.
ASSISTANT RESTAURANT MANAGER
YUM Restaurant India Pvt Ltd
04.2010 - 09.2013
- Responsible for handling business volume of 5.4 Cr.
- Handled team of 40 and 3 shift managers.
- Scored 95 % in FHSSAI Audit performed by external auditor.
- Scored 92% in unannounced Training audit.
- Recognized as best ARM for two quarters Q2 @ Q3 for controlling wastage (less than 1.5 %) , 90% in TMTS,Scored perfect 100 in CMS (champs management system).
Education
Bachelor of Science - Hotel Management
IHM
04.2007 - 05.2010
HSC -
MARIAN SCHOOL
01.2003 - 03.2005
SSC -
Marian School
04.1994 - 03.2003
Skills
Team leadership and coaching
Relationship building and management
Sales expertise
Customer Relations
Staff Management
Store operations
Brand Promotion
Performance Analysis
Stock audits
Sales Strategy Implementation
Sales Team Leadership
Customer Service
Decision-Making
Critical Thinking
Training and mentoring
Upselling strategies
Coaching and Mentoring
Timeline
Area Retail Manager
Hidesign
06.2022 - 06.2022
MANAGER - STORE OPERATIONS
FOREVER NEW
09.2018 - 08.2020
ASSISTANT STORE MANAGER
Louis Philippe
02.2015 - 09.2018
ASSISTANT STORE MANAGER
STARBUCKS
09.2013 - 01.2015
ASSISTANT RESTAURANT MANAGER
YUM Restaurant India Pvt Ltd
04.2010 - 09.2013
Bachelor of Science - Hotel Management
IHM
04.2007 - 05.2010
HSC -
MARIAN SCHOOL
01.2003 - 03.2005
SSC -
Marian School
04.1994 - 03.2003
MANAGER - STORE OPERATIONS
RELIANCE RETAIL
1 2021 - 05.2022
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