MITASHI AHIRWAR
Bhopal
Summary
Hi, I am Mitashi – a really hardworking, motivated, and results-driven professional who believes in giving my 100% to everything I do. I have hands-on experience in market research, digital marketing analysis, and customer service, with a proven track record at Amazon Development Center, India, and Agile Capital Services.
I enjoy turning data into actionable insights—whether it’s analyzing market trends, studying customer behavior, or preparing strategic reports. Skilled in BI tools, survey methodologies, competitor analysis, and digital campaign evaluation, I bring both analytical depth and creative problem-solving to every project.
I thrive in fast-revolving environments, love working with cross-functional teams, and take pride in delivering clear strategies that support growth and business success. My goal is to keep learning, keep improving, and contribute meaningfully to any organization with which I work.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Market Research Analyst
Insights Media LLC
03.2025 - 07.2025
- Conducted market analysis to identify trends and consumer preferences.
- Maintained databases to organize research data and findings effectively.
- Identified target audiences for various campaigns by conducting demographic analyses.
- Developed reports summarizing research insights and recommendations.
- Utilized survey tools to gather and analyze customer feedback.
- Utilized spreadsheet software to manage and analyze data efficiently.
- Monitored competitive activities in the marketplace to keep up with changing industry dynamics.
- Provided and presented real-time reports on current market conditions.
Internship
Agile Capital Services
11.2024 - 01.2025
- Conducted analysis of digital marketing plans to assess effectiveness and ROI.
- Assisted in evaluating SEO and social media strategies, contributing insights for campaign improvement.
- Supported the marketing team in identifying trends and customer engagement metrics.
- Prepared reports summarizing key findings and suggested actionable recommendations.
- Gained hands-on exposure to digital marketing tools and performance tracking methods.
- Collaborated with team members on project deliverables and timelines.
- Maintained positive working relationship with fellow staff and management.
- Implemented strategies to take advantage of new opportunities.
Customer Service Representative
Amazon, Inc
06.2023 - 08.2024
- Handled high-volume customer interactions across multiple channels (calls, emails, chat) with professionalism and empathy.
- Resolved customer issues effectively, ensuring a quick turnaround, and high satisfaction scores.
- Utilized CRM systems to manage inquiries, track cases, and improve service efficiency.
- Maintained compliance with company policies and confidentiality agreements while addressing customer concerns.
- Collaborated with team members and managers to optimize workflows and achieve performance targets.
- Recognized for adaptability and strong communication in a fast-paced corporate environment.
- Trained new representatives on company policies and customer service techniques.
Education
BBA
Career College
Bhopal01-2026
High School Diploma -
Model Higher Secondary School, Bhopal
Bhopal01-2022
Skills
- CRM Systems
- Communication
- Problem-Solving & Critical Thinking
- Team Collaboration
- Problem-Solving
- Business Intelligence (BI)
- Strategic Planning
- Research Methodologies
- Leadership
- Primary research
- Market Research & Analysis
- Customer engagement
- Team collaboration
- Problem resolution
- Data Analytics
- Qualitative research
- Competitive analysis
- Client relationship management
- [Software] CRM system proficiency
- Market research
Languages
- English
- Hindi
Accomplishments
- Bronze medal in skating
- Silver medal in lawn tennis
Languages
Hindi
First Language
English
Advanced (C1)
C1
Affiliations
- Fitness Freak
- Cat lover
- Nature walks
- Sports enthusiast
Certification
- Diploma in Computer Applications - 1 year
Timeline
Market Research Analyst
Insights Media LLC
03.2025 - 07.2025
Internship
Agile Capital Services
11.2024 - 01.2025
Customer Service Representative
Amazon, Inc
06.2023 - 08.2024
BBA
Career College
High School Diploma -
Model Higher Secondary School, Bhopal
Similar Profiles
Luke WaltmanLuke Waltman
Startup Advisor at Insights & Deeptime MediaStartup Advisor at Insights & Deeptime Media
Miriam CliffordMiriam Clifford
Creative Insights Consultant at Creative Insights Consultant for Digital MediaCreative Insights Consultant at Creative Insights Consultant for Digital Media
Mohammad AftabMohammad Aftab
Business Development Executive at Insights success media and technology pvt ltdBusiness Development Executive at Insights success media and technology pvt ltd
Karan SachdevaKaran Sachdeva
Customer Service Advisor at Concentrix - Rest SuperannuationCustomer Service Advisor at Concentrix - Rest Superannuation
Tarun Singh ChauhanTarun Singh Chauhan
ServiceNow Developer at Aceis Services Pvt LtdServiceNow Developer at Aceis Services Pvt Ltd