Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Languages
Affiliations
Certification
Timeline
Generic
MITASHI AHIRWAR

MITASHI AHIRWAR

Bhopal

Summary

Hi, I am Mitashi – a really hardworking, motivated, and results-driven professional who believes in giving my 100% to everything I do. I have hands-on experience in market research, digital marketing analysis, and customer service, with a proven track record at Amazon Development Center, India, and Agile Capital Services.

I enjoy turning data into actionable insights—whether it’s analyzing market trends, studying customer behavior, or preparing strategic reports. Skilled in BI tools, survey methodologies, competitor analysis, and digital campaign evaluation, I bring both analytical depth and creative problem-solving to every project.

I thrive in fast-revolving environments, love working with cross-functional teams, and take pride in delivering clear strategies that support growth and business success. My goal is to keep learning, keep improving, and contribute meaningfully to any organization with which I work.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Market Research Analyst

Insights Media LLC
03.2025 - 07.2025
  • Conducted market analysis to identify trends and consumer preferences.
  • Maintained databases to organize research data and findings effectively.
  • Identified target audiences for various campaigns by conducting demographic analyses.
  • Developed reports summarizing research insights and recommendations.
  • Utilized survey tools to gather and analyze customer feedback.
  • Utilized spreadsheet software to manage and analyze data efficiently.
  • Monitored competitive activities in the marketplace to keep up with changing industry dynamics.
  • Provided and presented real-time reports on current market conditions.

Internship

Agile Capital Services
11.2024 - 01.2025
  • Conducted analysis of digital marketing plans to assess effectiveness and ROI.
  • Assisted in evaluating SEO and social media strategies, contributing insights for campaign improvement.
  • Supported the marketing team in identifying trends and customer engagement metrics.
  • Prepared reports summarizing key findings and suggested actionable recommendations.
  • Gained hands-on exposure to digital marketing tools and performance tracking methods.
  • Collaborated with team members on project deliverables and timelines.
  • Maintained positive working relationship with fellow staff and management.
  • Implemented strategies to take advantage of new opportunities.

Customer Service Representative

Amazon, Inc
06.2023 - 08.2024
  • Handled high-volume customer interactions across multiple channels (calls, emails, chat) with professionalism and empathy.
  • Resolved customer issues effectively, ensuring a quick turnaround, and high satisfaction scores.
  • Utilized CRM systems to manage inquiries, track cases, and improve service efficiency.
  • Maintained compliance with company policies and confidentiality agreements while addressing customer concerns.
  • Collaborated with team members and managers to optimize workflows and achieve performance targets.
  • Recognized for adaptability and strong communication in a fast-paced corporate environment.
  • Trained new representatives on company policies and customer service techniques.

Education

BBA

Career College
Bhopal
01-2026

High School Diploma -

Model Higher Secondary School, Bhopal
Bhopal
01-2022

Skills

  • CRM Systems
  • Communication
  • Problem-Solving & Critical Thinking
  • Team Collaboration
  • Problem-Solving
  • Business Intelligence (BI)
  • Strategic Planning
  • Research Methodologies
  • Leadership
  • Primary research
  • Market Research & Analysis
  • Customer engagement
  • Team collaboration
  • Problem resolution
  • Data Analytics
  • Qualitative research
  • Competitive analysis
  • Client relationship management
  • [Software] CRM system proficiency
  • Market research

Languages

  • English
  • Hindi

Accomplishments

  • Bronze medal in skating
  • Silver medal in lawn tennis

Languages

Hindi
First Language
English
Advanced (C1)
C1

Affiliations

  • Fitness Freak
  • Cat lover
  • Nature walks
  • Sports enthusiast

Certification

  • Diploma in Computer Applications - 1 year

Timeline

Market Research Analyst

Insights Media LLC
03.2025 - 07.2025

Internship

Agile Capital Services
11.2024 - 01.2025

Customer Service Representative

Amazon, Inc
06.2023 - 08.2024

BBA

Career College

High School Diploma -

Model Higher Secondary School, Bhopal

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MITASHI AHIRWAR