Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Interestsorhobbies
Timeline
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Mitender Singh

New Delhi

Summary

Dynamic and dedicated professional with 8 years of experience in the airline industry, seeking to leverage my skills in customer service, communication, and problem-solving to excel in an exciting new role within a growing organization. Eager to contribute to a team that prioritizes customer satisfaction and delivers exceptional service.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Associate Service Consultant

Policybazaar
Gurugram
01.2014 - Current
  • Efficiently managed high volume calls per day, adeptly addressing inquiries, resolving issues, and providing precise information on products and services.
  • Consistently achieved high customer satisfaction rates by delivering prompt and effective solutions, leveraging strong problem-solving abilities.
  • Expertly utilized CRM systems to document interactions, monitor case progress, and maintain accurate, up-to-date customer records, ensuring seamless service delivery.
  • Enhanced team performance by training new team members on call center procedures, systems, and best practices, fostering a collaborative and knowledgeable workforce.
  • Conducted thorough analysis of call data and customer feedback to identify trends and proposed strategic improvements to service processes and policies, driving continuous improvement.

In-Flight Manager

GoFirst Airlines Pvt Ltd
New Delhi
01.2015 - 12.2023
  • Delivered top-tier customer service to passengers, ensuring their safety, comfort, and overall satisfaction during flights
  • Conducted pre-flight safety briefings, demonstrating clear communication and an ability to provide information effectively
  • Handled emergency situations with composure, adhering to established safety protocols, and ensuring passenger well-being
  • Collaborated seamlessly with flight crew and ground staff to ensure the smooth operation of flights
  • Maintained a pristine cabin environment, including restocking amenities and supplies, ensuring passenger comfort
  • Assisted passengers with special requests and provided support to those with mobility or medical needs
  • Actively promoted the airline's services, products, and loyalty programs to enhance the passenger experience and maximize revenue.

Education

Bachelor of Science - Hotel Administration And Hospitality

Venkateshwara Open University
New Delhi, India
01.2017

Higher Secondary Certificate - Commerce

Green Fields School
New Delhi, India
01.2014

Secondary School Certificate -

Green Fields School
New Delhi, India
01.2012

Skills

  • Exceptional customer service
  • Clear and effective communication
  • Emergency response expertise
  • Problem-solving abilities
  • Team collaboration
  • Attention to detail
  • Adaptability
  • Time management

Certification

  • First Aid Certification by GoFirst Airlines Pvt Ltd
  • Certificate of Appreciation by GoFirst Airlines Pvt Ltd

Accomplishments

  • Received the Excellence Award for exceptional customer service and professionalism.
  • Successfully completed advanced safety training programs, demonstrating a commitment to passenger safety.
  • Consistently garnered positive feedback from passengers, highlighting exceptional service and attention to detail.

Interestsorhobbies

  • Fitness and Exercise
  • Traveling
  • Photography
  • Music

Timeline

In-Flight Manager

GoFirst Airlines Pvt Ltd
01.2015 - 12.2023

Associate Service Consultant

Policybazaar
01.2014 - Current

Bachelor of Science - Hotel Administration And Hospitality

Venkateshwara Open University

Higher Secondary Certificate - Commerce

Green Fields School

Secondary School Certificate -

Green Fields School

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