Mitender Singh
New Delhi
Summary
Dynamic and dedicated professional with 8 years of experience in the airline industry, seeking to leverage my skills in customer service, communication, and problem-solving to excel in an exciting new role within a growing organization. Eager to contribute to a team that prioritizes customer satisfaction and delivers exceptional service.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Associate Service Consultant
Policybazaar
Gurugram
01.2014 - Current
- Efficiently managed high volume calls per day, adeptly addressing inquiries, resolving issues, and providing precise information on products and services.
- Consistently achieved high customer satisfaction rates by delivering prompt and effective solutions, leveraging strong problem-solving abilities.
- Expertly utilized CRM systems to document interactions, monitor case progress, and maintain accurate, up-to-date customer records, ensuring seamless service delivery.
- Enhanced team performance by training new team members on call center procedures, systems, and best practices, fostering a collaborative and knowledgeable workforce.
- Conducted thorough analysis of call data and customer feedback to identify trends and proposed strategic improvements to service processes and policies, driving continuous improvement.
In-Flight Manager
GoFirst Airlines Pvt Ltd
New Delhi
01.2015 - 12.2023
- Delivered top-tier customer service to passengers, ensuring their safety, comfort, and overall satisfaction during flights
- Conducted pre-flight safety briefings, demonstrating clear communication and an ability to provide information effectively
- Handled emergency situations with composure, adhering to established safety protocols, and ensuring passenger well-being
- Collaborated seamlessly with flight crew and ground staff to ensure the smooth operation of flights
- Maintained a pristine cabin environment, including restocking amenities and supplies, ensuring passenger comfort
- Assisted passengers with special requests and provided support to those with mobility or medical needs
- Actively promoted the airline's services, products, and loyalty programs to enhance the passenger experience and maximize revenue.
Education
Bachelor of Science - Hotel Administration And Hospitality
Venkateshwara Open University
New Delhi, India01.2017
Higher Secondary Certificate - Commerce
Green Fields School
New Delhi, India01.2014
Secondary School Certificate -
Green Fields School
New Delhi, India01.2012
Skills
- Exceptional customer service
- Clear and effective communication
- Emergency response expertise
- Problem-solving abilities
- Team collaboration
- Attention to detail
- Adaptability
- Time management
Certification
- First Aid Certification by GoFirst Airlines Pvt Ltd
- Certificate of Appreciation by GoFirst Airlines Pvt Ltd
Accomplishments
- Received the Excellence Award for exceptional customer service and professionalism.
- Successfully completed advanced safety training programs, demonstrating a commitment to passenger safety.
- Consistently garnered positive feedback from passengers, highlighting exceptional service and attention to detail.
Interestsorhobbies
- Fitness and Exercise
- Traveling
- Photography
- Music
Timeline
In-Flight Manager
GoFirst Airlines Pvt Ltd
01.2015 - 12.2023
Associate Service Consultant
Policybazaar
01.2014 - Current
Bachelor of Science - Hotel Administration And Hospitality
Venkateshwara Open University
Higher Secondary Certificate - Commerce
Green Fields School
Secondary School Certificate -
Green Fields School