Summary
Overview
Work History
Education
Skills
Certification
Timeline
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MITHILESH BHEDI

MITHILESH BHEDI

Pune

Summary

Results-oriented IT and Business Operations professional with 18+ years of experience in enterprise solutions for BFSI, Telecom, ERP, and Digital Lending. Skilled in setting up Offshore Development Centers (ODCs) and ensuring alignment of global delivery with business strategies. Demonstrated success in managing project lifecycles, implementing Agile methodologies, and improving service resilience. Extensive experience in leading cross-domain technology projects and achieving high client satisfaction across global markets.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Delivery Manager

CRIF SOLUTIONS PVT LTD
Pune
05.2021 - Current
  • Directed delivery programs in Southeast Asia, resulting in profit margins of 40–55%.
  • Drove ODC expansion, achieving a 15% reduction in cloud dependency and costs.
  • Established MIS governance through performance metrics and dashboard implementation.
  • Coordinated alignment of local project efforts with global strategies via weekly RACI updates.
  • Oversaw SOWs, RFPs, and product rollouts across regions for various applications.
  • Executed projects for Grab (Singapore), Globe telecom/BPI (Philippines), KAT Bank (Malaysia), and BNI (Indonesia).

Senior Project Manager

EBIX TECHNOLOGIES
Pune
02.2017 - 05.2021
  • Oversaw ODC operations with 22 engineers to uphold outstanding service levels for US clients.
  • Streamlined digital payments and procurement by integrating ERP with financial platforms.
  • Developed MIS and reporting systems for performance trend analysis and SLA monitoring.
  • Coordinated client workshops and sign-off processes to ensure agile project delivery.
  • Successfully delivered projects for Walko, Eastern Condiments, MRHFL, DHFL, and GIC Housing Finance.

Technical Lead

EXCELLON SOFTWARE
Pune
03.2012 - 02.2017
  • Implemented DMS solutions for Mahindra and Bajaj, improving mobile application functionalities.
  • Delivered 50% profit margin on change requests by streamlining estimation processes.
  • Facilitated requirement gathering sessions to enhance Agile practices and client engagement.
  • Supported call center integration while managing change request initiatives.

Senior Software Engineer

EFORUM SYSTEMS PVT LTD
Nagpur
06.2008 - 02.2012
  • Developed and optimized 'Powerplan' budgeting web application, customized to meet needs of U.S.-based enterprise clients.

Developer

TRUST SYSTEMS PVT LTD
Nagpur
06.2007 - 05.2008
  • Created web applications focused on core banking modules and bespoke solutions for U.S.-based clients.

Education

Master of Computer Applications - Information Technology

G.H. Raisoni Institute of IT
Nagpur
05-2007

Bachelor of Science - Computer Science

M.P. Deo Science College
Nagpur
06-2004

Skills

  • Project delivery oversight
  • Budgeting and resource allocation
  • Risk assessment strategies
  • Leadership and team development
  • Change implementation processes
  • Vendor management relations
  • Quality assurance measures
  • Agile project frameworks
  • Scrum methodologies and principles
  • Analytical problem-solving
  • Collaborative skills
  • Strategic leadership

Certification

✅ Microsoft Certified Professional (ASP.NET, SQL Server)

✅ Scrum Product Owner

✅ PMP-Aligned Training

✅ Communication and Project Leadership Program at Harappa Education

Timeline

Delivery Manager

CRIF SOLUTIONS PVT LTD
05.2021 - Current

Senior Project Manager

EBIX TECHNOLOGIES
02.2017 - 05.2021

Technical Lead

EXCELLON SOFTWARE
03.2012 - 02.2017

Senior Software Engineer

EFORUM SYSTEMS PVT LTD
06.2008 - 02.2012

Developer

TRUST SYSTEMS PVT LTD
06.2007 - 05.2008

Master of Computer Applications - Information Technology

G.H. Raisoni Institute of IT

Bachelor of Science - Computer Science

M.P. Deo Science College

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