Java
Jayamithra D
Quality Analyst
Bengaluru
Summary
Ambitious Quality Analyst with track record of dependability and leadership. Knowledgeable in QA methodology with proven history of reducing errors to increase quality. Proficient in preparing reports and control the errors. Dedicated to analyzing and resolving defects with 4 years of experience.
Overview
4
4
years of professional experience
4
4
Languages
Work History
Quality Analyst
Xiaomi Technology India PVT LTD
08.2022 - Current
- Led root cause analysis initiatives that resulted in significant reduction in recurring defects.
- Social media quality control over responses to maintain the brand value.
- Supported the successful launch of new products by contributing expertise in defining quality specifications during the development phase.
- Optimized resource utilization by effectively prioritizing tasks based on project timelines and risk assessment outcomes.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
- Weekly Quality performance review with partner Quality team to keep a check on the KPIs
- Was a part of Beta program for the unlaunched devices (Smartphone,TV, AIOT) and was able to test the devices and corrected the issues.
Quality Analyst
One Point One Solutions
01.2020 - 07.2022
- Was working for Xiaomi Process and got an opportunity to work as a client (on role) basis my performance.
- Daily transaction audits & feedback to partner Experts
- Transformational audits (ACPT) for Repeat, Detractor, DSAT scrubbing, FCR audits in order to improve the daily KPIs
- Certification for partner NHT batches gauging them on process knowledge
- ATA for partner QAs in order to ensure that they are at par with Xiaomi process
- Master calibrator during weekly calibrations that were conducted to bridge knowledge gaps
- Process gaps were highlighted and corrected with stakeholders
- BQM agents were monitored and placed on action plans if there were no improvements (Verbal warning > Written warning > PIP/ZTP) as per SOP - Weekly Quality performance review with partner Quality team to keep a check on the KPIs
Education
Mechanical Engineer - Mechanical Engineering
Cambridge Institute of Technology
Bengaluru, India 04.2001 -
Graduate Program in Management Studies - Marketing Management
Xaviers Institute of Business Management Studies
Bengaluru, India 04.2001 -
Department of Pre-University Education - PCMC
Jnana Sweekar Pu College
Bengaluru, India 04.2001 -
Karnataka Secondary Education Examination Board -
Prarthana School
Bengaluru, India 04.2001 -
Skills
Management
Customer Needs Assessment
Conflict Resolution
Call Monitoring
Report Analysis
Data Analysis
SQL understanding
Quality processes
Quality Improvement
Data Validation
SOP Development
Defect tracking
Report creation
Analytical Skills
Time Management
Software
Phyton
SQL
QMS
Microsoft Office
Advance Excel
Timeline
Quality Analyst
Xiaomi Technology India PVT LTD
08.2022 - Current
Quality Analyst
One Point One Solutions
01.2020 - 07.2022
Mechanical Engineer - Mechanical Engineering
Cambridge Institute of Technology
04.2001 -
Graduate Program in Management Studies - Marketing Management
Xaviers Institute of Business Management Studies
04.2001 -
Department of Pre-University Education - PCMC
Jnana Sweekar Pu College
04.2001 -
Karnataka Secondary Education Examination Board -
Prarthana School
04.2001 -