ADITHI SRI SAI
QUALITY ANALYST
Bangalore
Summary
Personable and analytical with keen ability to identify and evaluate customer service interactions. Familiar with call center operations and equipped with skills in data analysis and communication. Dedicated to enhancing customer satisfaction and operational efficiency through detailed monitoring and feedback.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
5
5
Languages
Work History
Quality Analyst
Capfront Technology
07.2024 - 03.2025
- Reduced average handling time by coaching agents on effective communication techniques and problem-solving strategies.
- Supported the continuous improvement of call center operations through regular collaboration with team leaders and supervisors.
- Provided detailed reports on quality metrics to senior management, enabling informed decision-making regarding process improvements.
Sales Executive
Casagrand Builders
01.2023 - 06.2023
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Analyzed sales data regularly to monitor progress towards goals and make necessary adjustments to strategy as needed.
Java Developer Intern
Varcons Technology
10.2022 - 11.2022
- Integrated user-facing elements developed by a front-end developer.
- Improved user experience by designing and implementing intuitive user interfaces for Java applications.
- Stayed updated with industry trends by attending conferences and meetups related to Java development technologies and techniques.
Education
Master of Computer Applications - Computer Science
Sir M Visvesvaraya Institute of Technology
Bengaluru, India 12.2020 - 09.2022
Bachelor of Science - Computer Science
SMT Dannamma Channabasavaiah College
Kolar 06.2016 - 06.2019
Skills
Quality improvement
Continuous improvement
Audit processes
Quality processes
Customer service
Relationship building
Customer focus
Management
Feedback delivery
Customer needs assessment
Teamwork
Problem-solving abilities
Timeline
Quality Analyst
Capfront Technology
07.2024 - 03.2025
Sales Executive
Casagrand Builders
01.2023 - 06.2023
Java Developer Intern
Varcons Technology
10.2022 - 11.2022
Master of Computer Applications - Computer Science
Sir M Visvesvaraya Institute of Technology
12.2020 - 09.2022
Bachelor of Science - Computer Science
SMT Dannamma Channabasavaiah College
06.2016 - 06.2019
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