Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
References
Languages
Timeline
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Mithula V C

Mithula V C

Thrissur

Summary

Multi-talented, versatile young professional with 6+ years of experience in highly-effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. History of operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximize customer satisfaction. Offers expertise in Sales & Marketing. Excels at building customer loyalty and repeat business.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales & Resevation Coordinator

Joys Palace Hotel
Thrissur
08.2023 - Current
  • Handle incoming reservation inquiries via phone, email, and online platforms, providing accurate information about room availability, rates, and special offers.
  • Process reservations accurately in the hotel's reservation system, ensuring all guest details are correctly entered and maintained.
  • Monitor daily reservation systems for any discrepancies and resolve them promptly.
  • Preparing proposals, contracts, and promotional materials.
  • Coordinate with the front office team to manage group bookings and events, ensuring all client requirements are met.
  • Maintain and update the customer database, tracking client interactions and sales leads.
  • Prepare daily, weekly, and monthly reports on reservations, occupancy rates, and sales performance.
  • Assist in maintaining accurate records of financial transactions related to reservations and sales.

Sales & Marketing Manager

Aitrich Academy
Thrissur
01.2023 - 07.2023
  • Conducted product research, collecting market insights through various research methods
  • Developed long-standing relationships with customer and business partners
  • Performed detailed outbound sales prospecting
  • Responded to and managed incoming sales enquires
  • Created engaging and original content to support marketing campaigns
  • Handled client inquiries, pushing upselling and cross-sales of promotional products and seasonal lines.

Admission Counselor

ISSD
Ernakulam
03.2022 - 12.2022
  • Achieved service time and quality targets
  • Provided guidance and support to prospective students on the admissions process.
  • Assisted in the development and execution of marketing materials and social media campaigns to attract new students.
  • Handled customer concerns and escalated major issues to supervisor
  • Troubleshot problems and diagnosed system faults
  • Met schedule using excellent planning and coordination skills.

Administarive Assistant

Chinmaya University
Ernakulam
01.2018 - 09.2021
  • Developed ongoing programs using good team communication and collaboration.
  • Thrived in fast-paced environment with energy and enthusiasm
  • Enhanced working relationships by participating in team-building activities
  • Handled 50 of inbound calls per day
  • Identified issues, analyzed information and provided solutions to problems
  • Prepared range of written communications, documents and reports.

Education

MBA - ISM, Information System Management

Chinmaya Mission College
Thrissur, Kerala
01.2021

Bachelor of Computer - Computer Application

Chinmaya Mission College
Thrissur, Kerala
01.2017

Skills

  • Operation management
  • Project management
  • Strong decision maker
  • Complex problem solver
  • Client handling
  • Innovative
  • Service-focused
  • Team Collaboration
  • Support Services
  • Time Management
  • Report Generation
  • Relationship Building
  • Worked with multiple CRM System ( ex Runo, Zoho, Hubsoft)
  • Verbal and written communication
  • Document Control
  • Spreadsheet Software

Certification

  • Package: MS. office, Tally
  • Operating system: Windows, Linux
  • Language: PhP

Personal Information

  • Father's Name: V N Chandran
  • Date of Birth: 04/04/1996
  • Gender: Female
  • Nationality: Indian

Languages

  • ENGLISH
  • HINDI
  • MALAYALAM
  • TAMIL

References

Dr. Soumya S (Assistant Registrar), Chinmaya Vishwa Vidyapeeth, Adi Sankara Nilayam, Adi Sankara marg, Veliyanad, 9526449254, 9447211625, mithulavchandran999@gmail.com, https://www.linkedin.com/in/mithulavc-836593132/

Languages

Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1

Timeline

Sales & Resevation Coordinator

Joys Palace Hotel
08.2023 - Current

Sales & Marketing Manager

Aitrich Academy
01.2023 - 07.2023

Admission Counselor

ISSD
03.2022 - 12.2022

Administarive Assistant

Chinmaya University
01.2018 - 09.2021

MBA - ISM, Information System Management

Chinmaya Mission College

Bachelor of Computer - Computer Application

Chinmaya Mission College

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Mithula V C