Mithula V C
Thrissur
Summary
Multi-talented, versatile young professional with 6+ years of experience in highly-effective conflict resolution and persuasive communication techniques. Hardworking and reliable with excellent attention to detail. History of operating in fast-paced environments and maintaining calm in challenging situations. Driven to exceed expectations and maximize customer satisfaction. Offers expertise in Sales & Marketing. Excels at building customer loyalty and repeat business.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales & Resevation Coordinator
Joys Palace Hotel
Thrissur
08.2023 - Current
- Handle incoming reservation inquiries via phone, email, and online platforms, providing accurate information about room availability, rates, and special offers.
- Process reservations accurately in the hotel's reservation system, ensuring all guest details are correctly entered and maintained.
- Monitor daily reservation systems for any discrepancies and resolve them promptly.
- Preparing proposals, contracts, and promotional materials.
- Coordinate with the front office team to manage group bookings and events, ensuring all client requirements are met.
- Maintain and update the customer database, tracking client interactions and sales leads.
- Prepare daily, weekly, and monthly reports on reservations, occupancy rates, and sales performance.
- Assist in maintaining accurate records of financial transactions related to reservations and sales.
Sales & Marketing Manager
Aitrich Academy
Thrissur
01.2023 - 07.2023
- Conducted product research, collecting market insights through various research methods
- Developed long-standing relationships with customer and business partners
- Performed detailed outbound sales prospecting
- Responded to and managed incoming sales enquires
- Created engaging and original content to support marketing campaigns
- Handled client inquiries, pushing upselling and cross-sales of promotional products and seasonal lines.
Admission Counselor
ISSD
Ernakulam
03.2022 - 12.2022
- Achieved service time and quality targets
- Provided guidance and support to prospective students on the admissions process.
- Assisted in the development and execution of marketing materials and social media campaigns to attract new students.
- Handled customer concerns and escalated major issues to supervisor
- Troubleshot problems and diagnosed system faults
- Met schedule using excellent planning and coordination skills.
Administarive Assistant
Chinmaya University
Ernakulam
01.2018 - 09.2021
- Developed ongoing programs using good team communication and collaboration.
- Thrived in fast-paced environment with energy and enthusiasm
- Enhanced working relationships by participating in team-building activities
- Handled 50 of inbound calls per day
- Identified issues, analyzed information and provided solutions to problems
- Prepared range of written communications, documents and reports.
Education
MBA - ISM, Information System Management
Chinmaya Mission College
Thrissur, Kerala01.2021
Bachelor of Computer - Computer Application
Chinmaya Mission College
Thrissur, Kerala01.2017
Skills
- Operation management
- Project management
- Strong decision maker
- Complex problem solver
- Client handling
- Innovative
- Service-focused
- Team Collaboration
- Support Services
- Time Management
- Report Generation
- Relationship Building
- Worked with multiple CRM System ( ex Runo, Zoho, Hubsoft)
- Verbal and written communication
- Document Control
- Spreadsheet Software
Certification
- Package: MS. office, Tally
- Operating system: Windows, Linux
- Language: PhP
Personal Information
- Father's Name: V N Chandran
- Date of Birth: 04/04/1996
- Gender: Female
- Nationality: Indian
Languages
- ENGLISH
- HINDI
- MALAYALAM
- TAMIL
Languages
Malayalam
First Language
English
Advanced (C1)
C1
Hindi
Intermediate (B1)
B1
Tamil
Intermediate (B1)
B1
Timeline
Sales & Resevation Coordinator
Joys Palace Hotel
08.2023 - Current
Sales & Marketing Manager
Aitrich Academy
01.2023 - 07.2023
Admission Counselor
ISSD
03.2022 - 12.2022
Administarive Assistant
Chinmaya University
01.2018 - 09.2021
MBA - ISM, Information System Management
Chinmaya Mission College
Bachelor of Computer - Computer Application
Chinmaya Mission College