Summary
Overview
Work History
Education
Skills
Software
Timeline
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Mithun Chowdhury

Mithun Chowdhury

Retail Sales Manager
Kolkata

Summary

Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Overview

7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Retail Sales Manager

Modern Motors
Kolkata
09.2018 - Current
  • Submitted reports to senior management to aid in business decision-making and planning.
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
  • Recruited, hired and trained 10 associates to develop into productive team members with excellent product knowledge.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Kept orderly and accurate accounting records by monitoring sales documentation.
  • Analyzed data and profit and loss statements to compose store budget.
  • Planned and prepared work schedules to assign -member team to specific tasks.
  • Established objectives to offer team members clear roadmap to help company achieve overall goals.
  • Directly worked with numerous customers per shift to build relationships and increase customer satisfaction ratings to fullest.

Technical Support Executive, Technical Senior Associate

WIPRO LTD.
KOLKATA
04.2014 - 06.2016
  • Extended analysis to assist technology team efforts to escalate and resolve issues.
  • Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
  • Analyzed and developed service goals for in-bound call center.
  • Tracked KPIs and created continuous improvement plans.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Identified key technology defects to streamline problem resolution.
  • Promoted efficiency among departments with prompt resolution of system issues.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Provided documentation on troubleshooting of technical processes to support desk staff.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.

Team Leader

Web-maxters
Kolkata
01.2013 - 01.2014
  • Built strong relationships with customers through positive attitude and attentive response.
  • Mentored and guided employees to foster proper completion of assigned duties.
  • Participated in cross-functional team-building activities.
  • Assisted with new hire processing and existing training programs.
  • Initiated timely response to emails, voicemails and written correspondence.
  • Led team of 12 members while providing exceptional customer service.
  • Supported office business development and customer service.

Education

Diploma in Pharmacy - Pharmacy Technology

Eminent College Of Pharmaceutical Technology
Kolkata
08.2019 - 07.2021

BCA -

Techno, University of Salt Lake Technology
03.2010 - 03.2013

Higher Secondary -

Dakshin Chatra High School
Kolkata
04.2009 - 03.2010

Secondary 10 -

Dakshin Chatra High School
Kolkata
04.2007 - 03.2008

Skills

    Desktop support

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Software

MS OFFICE

WINDOWS 10

Timeline

Diploma in Pharmacy - Pharmacy Technology

Eminent College Of Pharmaceutical Technology
08.2019 - 07.2021

Retail Sales Manager

Modern Motors
09.2018 - Current

Technical Support Executive, Technical Senior Associate

WIPRO LTD.
04.2014 - 06.2016

Team Leader

Web-maxters
01.2013 - 01.2014

BCA -

Techno, University of Salt Lake Technology
03.2010 - 03.2013

Higher Secondary -

Dakshin Chatra High School
04.2009 - 03.2010

Secondary 10 -

Dakshin Chatra High School
04.2007 - 03.2008

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Mithun ChowdhuryRetail Sales Manager