MS OFFICE
Mithun Chowdhury
Retail Sales Manager
Kolkata
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
3
3
Languages
Work History
Retail Sales Manager
Modern Motors
Kolkata
09.2018 - Current
- Submitted reports to senior management to aid in business decision-making and planning.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Recruited, hired and trained 10 associates to develop into productive team members with excellent product knowledge.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Facilitated high volumes of cash, credit and gift card transactions, verifying cash drawer balance at end of each shift.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Analyzed data and profit and loss statements to compose store budget.
- Planned and prepared work schedules to assign -member team to specific tasks.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Directly worked with numerous customers per shift to build relationships and increase customer satisfaction ratings to fullest.
Technical Support Executive, Technical Senior Associate
WIPRO LTD.
KOLKATA
04.2014 - 06.2016
- Extended analysis to assist technology team efforts to escalate and resolve issues.
- Oversaw troubleshooting, technical issue resolution and consulting services to upgrade technology infrastructure.
- Analyzed and developed service goals for in-bound call center.
- Tracked KPIs and created continuous improvement plans.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Identified key technology defects to streamline problem resolution.
- Promoted efficiency among departments with prompt resolution of system issues.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
- Provided documentation on troubleshooting of technical processes to support desk staff.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
Team Leader
Web-maxters
Kolkata
01.2013 - 01.2014
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Participated in cross-functional team-building activities.
- Assisted with new hire processing and existing training programs.
- Initiated timely response to emails, voicemails and written correspondence.
- Led team of 12 members while providing exceptional customer service.
- Supported office business development and customer service.
Education
Diploma in Pharmacy - Pharmacy Technology
Eminent College Of Pharmaceutical Technology
Kolkata 08.2019 - 07.2021
BCA -
Techno, University of Salt Lake Technology
03.2010 - 03.2013
Higher Secondary -
Dakshin Chatra High School
Kolkata 04.2009 - 03.2010
Secondary 10 -
Dakshin Chatra High School
Kolkata 04.2007 - 03.2008
Skills
Desktop support
Technical Support
Customer service expert
Effective leader
Business Development
Software
WINDOWS 10
Timeline
Diploma in Pharmacy - Pharmacy Technology
Eminent College Of Pharmaceutical Technology
08.2019 - 07.2021
Retail Sales Manager
Modern Motors
09.2018 - Current
Technical Support Executive, Technical Senior Associate
WIPRO LTD.
04.2014 - 06.2016
Team Leader
Web-maxters
01.2013 - 01.2014
BCA -
Techno, University of Salt Lake Technology
03.2010 - 03.2013
Higher Secondary -
Dakshin Chatra High School
04.2009 - 03.2010
Secondary 10 -
Dakshin Chatra High School
04.2007 - 03.2008