Mithun Moothedath
Mumbai
Summary
Results-oriented Delivery Manager with 9+ years of experience in Treasury Application Support. Demonstrated expertise in team management and ensuring continuous production support. Skilled in leveraging ITIL practices to achieve defined customer objectives. Passionate about driving positive change and implementing agile product management methods.
Overview
13
13
years of professional experience
Work History
Senior Application Delivery (Manager)
DXC Services Pvt Limited
Mumbai
05.2023 - 01.2024
- Company Overview: EIT Services, Mumbai
- Part of Treasury Support team as a Support and Customization Personnel
- Handling Forex, Derivative desk and Capital Market Desk support queries
- Handling Internal and RBI Audit and Regulatory reporting queries
- Issue status collation and Follow-up with Team members on weekly basis and reporting
- Mentoring and review of issue assign to team members
- First and Second level of escalation for all Front office Treasury Application support
- Worked on enhancement of interface between Treasury application
- Customization of workflow rules, custom scheduled tasks, custom reports etc using KPLUS framework
- Worked on Sybase and Oracle database objects like procedure, function, views using SQL queries
- Issue review, code review and technical review for team members
- Performing Hot Fix patches activity for Kondor application
- Deploying code fixes /Patches on UAT & performing testing for the same & then proceed for production deployment with proper business approval mails
- Performing UAT Testing for all new development for treasury department products
- Resolving Day to day real time issue related to all application
- EIT Services, Mumbai
Consultant (Part Time)
Infintrix Global Services Limited
08.2021 - 02.2022
- Worked with Treasury IT Department as Treasury Application Techno functional support member for Front office/Mid Office & all integrated application mentioned below in Kotak Mahindra Bank, giving both Functional support as well as technical support
- Resolving daily issues raised by Bank treasury Users regarding functional side and fixing it
- Performing UAT Testing for all new development for treasury department products
- Maintaining All issues and its solution in Excel for future reference for team members
- Communicating with Reuters Team to resolve application bugs which occurred during analysis
- Helping Users to run Daily operation Smoothly
- Configuring static data for Payment settlement, Bank accounts, accounting criteria etc
- Helping Back-office user to resolve issue like Payments not getting generated, Payment Mails not generated, accounting not generated, helping in Reconciliation with Nostro- accounts
- Application - Trouble shooting
- Resolving Day to day real time issue related to all application
- Monitoring & ensuring all the application related services are running properly during business Hours
- Raising & following up for complex issues with related vendor to resolve the same on timely manner
- Keeping track of issues & solution to report to the manager
- Deploying code fixes /Patches on UAT & performing testing for the same & then proceed for production deployment with proper business approval mails
- Performing upgrade activity for all application with all proper documents & Steps and also keeping those documents for future reference of new team members
- Performing Hot Fix patches activity for Kondor application
- Preparing shell scripts to minimize the work load to handle repetitive issue
- Preparing Shell scripts to run the many Kplus/KGR reports through Cronjob scheduler to avoid manual intervention
- Creating New Customized report on Kplus application as per user requirement
Senior Application Support Executive (As Manager)
Quinnox Consultancy Services Limited
Mumbai
07.2015 - 02.2021
- Issue status review with Kotak Senior Manager on fortnightly/Weekly basis
- Issue status collation on weekly basis and reporting
- Mentoring and review of issue assign to team members
- First and Second level of escalation for all Front office Treasury Application support
- Worked on enhancement of interface between Treasury application
- Customization of workflow rules, custom scheduled tasks, custom reports etc using KPLUS framework
- Worked on Sybase and Oracle database objects like procedure, function, views
- Issue review, code review and technical review for team members
Application Support Engineer
Genpact (Headstrong)
Mumbai
08.2012 - 06.2015
- Support activity from L1 to L2 level
- Weekly issue status review with Kotak Manager
- Status collation on daily basis
- Mentoring and review of issue assign to team members
- First and Second level of escalation for any support related query for KPLUS and other All trading application like RET, FMCONVERGE, Barx, CITIFX, Autobahn, FOC (CCIL) etc
- KPLUS application and server monitoring/performance tuning and weekend activities like patch upgrade, Deployment on production
- Worked on Quarterly, Half-yearly and Yearly activities of Treasury requested by RBI
Senior Software Engineer
Bean and Intellect Pvt. Ltd
07.2011 - 04.2012
- I had been Deputed on Offshore Project for One of Leading Bank in Jeddah Saudi Arab National Commercial Bank (NCB) from July 2011 to Oct 2011
- Resolving daily issues raised by Bank treasury Users regarding functional side and fixing it
- Maintaining All issues and its solution in Excel for future reference for team members
- Communicating with Reuters Team to resolve application bugs which occurred during analysis
- Helping Users to run Daily operation Smoothly
- Configuring static data for Payment settlement, Bank accounts, accounting criteria etc
- Helping Back office user to resolve issue like Payments not getting generated, Payment Mails not generated, accounting not generated, helping in Reconciliation with Nostro- accounts
- Application - Trouble shooting
Education
Bachelor of Commerce -
Mumbai University
01.2004
Diploma in Software Testing - Manual & Automated, Automation Tools – Winrunner, QTP
R.H.C.E - Red Hat Certified Engineer
Skills
- HTML
- C programming basic
- SQL
- Oracle 12c
- Sybase
- JBoss
- Apache
- Ant
- Unix bash Script
- Forex
- Capital Market
- Retail Banking
- Kplus
- KGR
- KplusTp
- FMCONVERGE
- RET
- CCIL
- Bloomberg Trading
- Metagrid
- Calypso
- Customer complaint handling
Personal Information
Date of Birth: 11/06/80
Timeline
Senior Application Delivery (Manager)
DXC Services Pvt Limited
05.2023 - 01.2024
Consultant (Part Time)
Infintrix Global Services Limited
08.2021 - 02.2022
Senior Application Support Executive (As Manager)
Quinnox Consultancy Services Limited
07.2015 - 02.2021
Application Support Engineer
Genpact (Headstrong)
08.2012 - 06.2015
Senior Software Engineer
Bean and Intellect Pvt. Ltd
07.2011 - 04.2012
Bachelor of Commerce -
Mumbai University
Diploma in Software Testing - Manual & Automated, Automation Tools – Winrunner, QTP
R.H.C.E - Red Hat Certified Engineer
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