Summary
Overview
Work History
Education
Skills
Technical Skills
Certification
Timeline
Generic

Mithun N

Bengaluru

Summary

Experienced Senior Operations Associate with over 5 years in corporate travel management, specializing in end-to-end itinerary planning, vendor coordination, and customer service excellence for high-value clients. Proven expertise in managing travel bookings, policy compliance, and operational efficiency in high-volume environments. Certified in Software Testing recently, with a strong foundation in QA methodologies, test case execution, and defect tracking, bringing added value in process automation and system improvement initiatives. Adept at cross-functional collaboration, compliance monitoring, and delivering service excellence in a fast-paced, client-focused environment.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Senior Operation Associate

BCD Travel
Bangalore
10.2022 - Current
  • Manage changes, reissues, refunds, cancellations, and special service requests (SSRs).
  • Construct competitive fares, manage ticketing queues, and issue tickets.
  • Process exchanges and refunds as per airline guidelines.
  • Perform pre- and post-ticketing checks to ensure all bookings comply with client policies and travel guidelines.
  • Assist front-end consultants with booking-related queries, or escalations.

Service Support Executive

OLA Electric
Bangalore
11.2021 - 09.2022
  • Managing a team of representatives offering customer support.
  • Overseeing the customer service process.
  • Resolving customer complaints brought to your attention.
  • Possessing excellent product knowledge to enhance customer support.
  • Planning the training and standardization of service delivery.
  • Monitoring the work of individual representatives and the team.

Graduate Engineer Trainee

Wistron Infocomm Manufacturing (India) Pvt Limited
Bangalore
11.2020 - 11.2021
  • Develop and optimize SMT assembly processes to achieve the highest quality and productivity.
  • Select, install, and maintain SMT equipment, including pick-and-place machines, reflow ovens, stencil printers, and inspection systems.
  • Schedule and perform preventive maintenance to ensure equipment reliability and performance.
  • Create and modify machine programs for pick-and-place machines to accurately place SMT components on PCBs.
  • Collaborate with design engineers to provide input on PCB layout and component selection for manufacturability.
  • Ensure that PCB designs are optimized for the SMT assembly process.

Education

Bachelor of Engineering - Electrical And Electronics Engineerig

Sir M Visvesvaraya Institute of Technology
Bengaluru
01-2020

Diploma - Electrical and Electronics Engineering

M N Technical Institute
Bengaluru
01-2017

School

Triveni Public School
Bengaluru
01-2014

Skills

  • Communication & Presentation Skills
  • Customer service
  • Adaptability & Proactiveness
  • Policy compliance
  • Stakeholder Engagement
  • Data analysis
  • Proficiency in MS Office Suite
  • Time management
  • Ticketing systems
  • Root cause analysis techniques
  • Critical thinking and Problem solving
  • Leadership

Technical Skills

  • Testing techniques: Manual testing, Automation testing, Database.
  • Languages: Java, SQL, C, C++.
  • Bug tracking tool: Jira, Microfocus ALM, JAMA.
  • Tools: Power BI, Eclipse IDE, Toad, Autosys, Modpoll.
  • Operating System: Windows.
  • GDS: Sabre, Amadeus.

Certification

  • Software Testing Complete Course with Java Selenium in Qspiders, Bengaluru | 2024.

Timeline

Senior Operation Associate

BCD Travel
10.2022 - Current

Service Support Executive

OLA Electric
11.2021 - 09.2022

Graduate Engineer Trainee

Wistron Infocomm Manufacturing (India) Pvt Limited
11.2020 - 11.2021

Bachelor of Engineering - Electrical And Electronics Engineerig

Sir M Visvesvaraya Institute of Technology

Diploma - Electrical and Electronics Engineering

M N Technical Institute

School

Triveni Public School

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